[2020] 3 Ranked Game not counting ELO.

Hello Operators,

Sorry to hear that your matches haven't been counted. It looks like a visual glitch, but our team is currently investigating this matter. Once it's resolved, we are going to let everyone know. Apologies for any inconvenience and if you have any additional questions, please let us know.

Hey chickzy_,

Thanks for reaching out, welcome to forums and I am sorry to hear about your missing MMR.

Just to double check, have you possibly been stuck on 'Please wait, sunchronizing data' after match?

If this is the case indeed, to help our investigation could you confirm the following:

- Does this happen all the time? Or just after a maintenance for example?
- Could you please confirm when you encountered the issue? A exact time would be very helpful.

Hi everyone,

Sorry to hear that you are all experiencing this issue. There is 2 issues that we are aware of in regard to MMR not being displayed. One is a visual bug that has been resolved.

However, there is an ongoing issue where you receive a Data Sync message and do not get the MMR. This is under investigation at the moment, I am afraid we do not have a time frame to share for when it will be resolved though.

I completely understand that this is frustrating, rest assured the Siege team is working to get this sorted unfortunately it is taking longer than expected.

If any of you need any further support please feel free to reply.

Thank you.

Hi everyone,

Just to clarify as some of you recently asked, as Ubi-Viral said earlier we were investigating two issues relating to this.

One of the issues were players receiving a 'Please wait synchronizing data' message that would not give out renown to players in the Lone Wolf Training Grounds missions but this has since reportedly been fixed after the Neon Dawn update, any instances where players may have received this message is only visual and we can track both your MMR and renown on your account if you need to enquire about this through a support ticket on our website.

The other instance of this is where a player receives no MMR after playing a ranked or casual match, and received the same message this has also been under investigation, we did have a pinned thread about this topic but only a handful of players added their experience to it, whereas more players were affected by the Training Grounds / T Hunt matches.

If you believe you have not received MMR for this please get in touch with us through this link, where we can verify your account quicker and give exact details of what you gained from your last few matches and how much MMR or renown you gained as we are not supposed to give any information or stats out publicly to players on the forums as this can be classed as 'identificable information', so for this reason it is best to ask about your in game stats privately through this channel - https://support.ubisoft.com/en-gb/Cases/New