Original Post — Direct link
ok, so this happend in 2019 in august i think and my account was hacked by some russian guy (if anyone knows how i can show proof of this please help me i cant find the email where he managed to half assedly bypass 2FA without any substantial proof) and its clear this wasnt me the language was different and so was the ip it was a genuine ip from russia and the language was in russian and this guy was speaking russian to customer support to get into my account fluently and i dont even speak russian i can only speak russian and a bit of mandarin please i really want to get my account back and play r6 cus more of my friends have switched to pc and are playing r6 again if there is any surefire way i can prove this wasnt me so i can get my account back PLEASE let me know this wasnt me who did this i just want to play r6 again and hope i didnt waste my money just for 2fa to be as easily bypassed as it was to get into my account.
over 4 years ago - EA_Kent - Direct link

Hey @xmuggytripodx

 

I'm afraid we don't really have much visibility into things like that here on Answers HQ. The Terms of Service team is responsible for reviewing account bans, so they'll need to investigate your account and decide if the ban can be lifted. 

 

They'll follow up with you via email as soon as they've completed the investigation, so keep an eye out for a reply. It may take a bit depending on how many cases they're working through at the moment, but they'll get back to you as soon as possible. 

 

 

/Kent

about 4 years ago - UbiShoreman - Direct link
Please contact our support team!
almost 4 years ago - UbiMorning - Direct link
Since the Forum Team is not able to assist with account problems directly on the forums due to sensitive information, please reach out through Twitter or Facebook.
about 3 years ago - EA_Mako - Direct link

Hey @59600eb6,

 

I'm afraid we're unable to review any account actions on the forums. 

 

In this case you would need to reach out to our Terms of Service team again to have them take another look over the situation.


You should be able to check your case status here, as if one is showing that it's still in progress then this is still actually under investigation. 

 

Once they finish this additional review they'll reach back out to you. Thanks for the patience while this is being looked into again.

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