Original Post — Direct link

i have tried all the options in the threads online. i even reinstalled the game. it keep showing error 3-0x0001000B.


Also, I cannot contact help in ubisoft website. It says to login even though I am already logged in.

PLease help.

20 days ago - Ubi-Milky - Direct link

Hello there @AndroVijay,

This error code 3-0x0001000B usually means there is an issue with our servers, you are most likely to see this code, whilst there is an outage, degradation or maintenance ongoing on our servers.

To check on our server status at the time of seeing this error message, please use this link > https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status)

If there are no issues on the server at the time of seeing this error message, please try all of the following all of our Siege connectivity steps including port forwarding, to help prevent this error code from occurring and to try and strengthen your connection to our servers > https://ubi.li/YPwnl

If you are still having issues after following all of our connectivity steps please let us know the date and time when this error message appeared?

If you are having any issues contacting us via our support website, you can also contact us for assistance via these support links too >
Twitter Support >  https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/

15 days ago - Ubi-TheBerry - Direct link

Thanks for getting back to us @AndroVijay , sorry to see you're still having issues.

Is JapanEast the correct Data Centre for you?

If you try manually setting your Data Centre to elsewhere, do these errors persist?

If so, could you please open a case via our Support Site, Facebook or Twitter so we can look into this further with you?

Thank you!

13 days ago - Ubi-Mark. - Direct link

Hello @AndroVijay,

Thank you for the update and I'm sorry to hear that you are still unable to connect.

Can you please confirm if you reached our team as previously advised, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

12 days ago - Ubi-WheelyDuck - Direct link

Hey @ALESSIO_1312-0

Thank you for reaching out!
 
At the moment, we can only support in English, French and German here.
 
Could you please translate your post into one of those languages so we can see how we can best help?

Many thanks

11 days ago - Ubi-TheBerry - Direct link

Hello @AndroVijay ,

I've created a case for you which you should be able to view when signed into the Support Site.

If you're still having issues, please complete these browser troubleshooting steps as they should help you access the full site.

Please let us know if you have any further issues.

Thank you!

6 days ago - Ubi-Milky - Direct link

Hello @AndroVijay thank you for that screenshot - it looks as though your connnection to our website is blocked by your computer having to go through a number of different IPs first before it reaches our domain.

If you are unable to access our Help website and view your open ticket with us, could you please contact us instead over our social media support channels about this issue?

Please use one of the following links and send us a direct message >>

Twitter Support >  https://twitter.com/UbisoftSupport
Twitter Japan Support > https://twitter.com/ubijtech
Facebook Support > https://www.facebook.com/UbisoftSupportUK/

Please send us your Ubisoft username, trace route screenshot above and the 3-0x0001000B screenshot above and we should be able to discuss further with you and link the case we opened for you.