devtrackers.gg → Rainbow Six Siege

[2020] Will button assignment ever be fixed?


Original Post — Direct link
When "Shifting Tides" operation was released i submitted a support ticket with the issue that Kali's CSRX 300 Scope ability was assigned on the button "B", while i have nothing bound to that key, and my "Switch Firing Mode" is bound to "V" in the settings. Seems like it was ignored and a month later a created another ticket.
It has been over half a year and i still have to press "B" while playing Kali to switch rifle scope zoom. And nothing i can do to customize that.
It is simply unbelievable. Both the seemingly hard-coded button assignments and the developer ignorance of the issue.
over 4 years ago - UBI-Froggard - Direct link
Hey,

Can you provide your ticket number for where it was originally reported please so I can look into this?
over 4 years ago - UBI-Froggard - Direct link
Ah right, customer support don't get to view the reports through R6 Fix as they go to a different team.

I see your support case received a reply that email cases were being closed at due to the virus and may not receive a response. If you can provide us a short video clip via a YouTube link here showing your issue we'll be happy to forward it on to the game team as well.
over 4 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by RonQuiney
A Youtube video for an issue that can be easily described with words? Come on.
I can just put it in one sentence: «Kali's Sniper rifle scope keybind cannot be changed by the player in the settings»
Hope this can be enough to be forwarded to the team and finally fixed, as it has been way too long for this simple accessibility issue to be present in the game
Hey there,

We would need to see this in a video because we then may be able to see why you are unable to do this and can then also follow the steps you have taken
over 4 years ago - Ubi-Milky - Direct link
Apologies RonQuiney that you are experiencing this in game.

The reason why we ask for player videos showing the issue at hand is because when we report these issues to the game team, they always ask for footage for context.

In answer to your thread title 'Will button assignment ever be fixed?' if not enough players come forward with evidence or footage of the issue happening, the game team may be unable to reproduce the bug on their side.

We will always ask for footage of bugs described, but if you have been able to contribute to this through a Support site case or R6fix then this will be helpful to us.
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