Original Post — Direct link
Hi, all.

I have been having an issue loading rainbow six siege, including Vulkan. Every time I try launching the game it will get past the initial loading box and then freeze the pc. This is a relatively new error as I've spent 371 hours playing the game.

I've tried multiple solutions from pausing firewalls and antivirus. Setting the game .exe to run in compatibility mode. I've even uninstalled uplay and the game entirely and reinstalled from fresh onto a different hard drive.

I found loading the Vulkan version when I reach the small loading box will sometimes get the failed to synchronise. I continue to get this even though I have unticked enable cloud save etc. I have even deleted the cache files and after a crash it asks me to find the game files in the folder to verify. After verifying and then trying to launch my entire pc freezes.

I've updated graphics drivers, I have repaired the latest visual C++.

Sometimes I don't even get to the freezing stage, I just have the launch box with the loading circle rotating in the bottom right continuously.

I cannot summit to support this issue, so if anyone can help that would be great.
about 4 years ago - UbiKoality - Direct link
Hi Woodzeez! I'm very sorry to hear that you've been experiencing this problem upon trying to play Rainbow Six Siege. Thank you for including everything you have tried on your own thus far! Running the game as an administrator is another simple, quick step you could try. Granting games admin rights allow them full access to the permissions required to operate on your system. This can actually resolve varying technical issues you may notice! I would also advise performing a clean boot. Doing so will identify any programs that could be interfering with the game and potentially causing it to crash. You should also complete the other steps in our technical troubleshooting guide!

If you're having trouble opening a case with our team at support.ubi.com, please complete some web browser troubleshooting. Those steps typically help when players are experiencing errors with our websites. When you are able to open a case, please be sure to include your MSinfo file for our team. They would be more than happy to investigate this further and provide more specialized assistance to get this resolved. Please feel free to let me know your ticket number once it has been created so that I can ensure it's been placed with the correct department. Thank you for your patience in the meantime!
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by Woodzeez
Thank you. Frustratingly I had only done a clean reboot a couple of months back when a windows update failed and refused to allow my mouse to work... Lots of problem solving. I'll look further into the technical trouble-shooter.
Thanks. Please keep us updated on this!
about 4 years ago - Ubi-Milky - Direct link
Hello Woodzeez,

Sorry to see some of our troubleshooting has not helped. In order to help you further we would need to look at your system files such as you Dxdiag and Msinfo, but I understand you are unable to access our support site?

If you havent already tried this method -

Access our website and log in with your Ubisoft ID in the top right corner - https://support.ubisoft.com/Cases/New

Once logged in scroll to the bottom of the page and write in the text box a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.

Failing that, if you have a social media account please contact us through DM, here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

We can then ask you to share your system files with us via a file sharing site such as Google Drive and look into this further for you, if you are unable to use our Ubisoft Support website.