Original Post — Direct link

i am finding this game unplayable because i keep vs people using a lag switch people getting the hud glitch and missing first round and the servers making everyone play at 200 ping for half the game

about 2 years ago - Ubi-Froggard - Direct link

Hey @kxrtez

I'm sorry to hear you are having some issues on the game but as you are also having ping issues, please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please feel free to get back to us.

about 2 years ago - Ubi-SleepyGoat - Direct link

Hey there @kxrtez

Since that troubleshooting had no impact on you, we will need to collect a bit more detailed information from you.

First, please find a game replay where you experienced these connection issues and take a screenshot of the full scoreboard for me. Reply to this post with the screenshot once you have it ready.

After that, I will need to know the data center you connect to when starting the game, and the data centers you connect to when you start matchmaking. If there are multiple, please give me a full list.

Finally, you will need to open a support ticket with us on our website, and attach copies of your basic system files there for me to review.

about 2 years ago - Ubi-MrM - Direct link

@kxrtez Understood, thank you for the update !

For the next step of our investigation, I invite you to reach out to us via our Help website, as mentioned previously, in order to provide us with system reports.

They will help us isolate the Issue, by checking what is happening in the system when the problem occurs.

If you have questions, or for any other issue, don't hesitate to let us know !