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Hi, every time I try to join a lobby, after about 45 seconds i get a message stating I have been kicked because of a disallowed program. This happens even when just starting the computer.
Hi, every time I try to join a lobby, after about 45 seconds i get a message stating I have been kicked because of a disallowed program. This happens even when just starting the computer.
Hello @SlipsIsTaken! I'm sorry to hear you're encountering an error code with BattlEye.
This error is usually caused by some program running the background, which conflicts with the game and/or BattlEye's settings. To get rid of this message, I'd suggest disabling any unnecessary background applications. You can find a guide for this and other helpful steps here.
Please reach out should your issue still persist after that!
Hey @SlipsIsTaken! The clean boot is an excellent way to figure out what programs could be causing this issue.
In this case, there are two things I could suggest. First, it may be worth to see if reinstalling BattlEye could help you in clearing out this issue. If the issue persists after, please try and see if uninstalling both Radeon Software and Armory Crate helps in resolving this issue. Windows is able to run with both of these programs uninstalled.
Please let me know if you still encounter issues after this!
Hey @SlipsIsTaken,
I'm sorry to read that the steps previously provided did not help. So we can further look into this for you, could you please send us your system files? To send them to us, I have created the support ticket 16811805 for you, which you'll be able to access via our Support Website. The system files we will need are your DxDiag and MsInfo.
Hello @SlipsIsTaken,
Thank you for the update and I'm sorry to hear about your experience.
I checked your case and I noticed that you received a reply on 26 July. As your case hasn't been updated since, it was automatically closed after 4 days. However, I reopened this case for you and you should receive another reply soon, as I updated your case with more details regarding this issue.
If you have any additional questions, please let us know.
Hello @SlipsIsTaken,
Thank you for the update! I'm glad that the issue has been resolved for you.
Happy gaming and if you have any other questions, feel free to reach out again!
Hey @KalenTheMango
Thanks for sharing what has worked for you. If anyone else finds the fix above works for them too, please let us know.
Hey @Ramiro564! Glad to hear this worked for you 