[2020] Help me

@esposito99 Hi there, sorry to hear that you are encountering this issue in the middle of playing Assassin's Creed Valhalla. Could you confirm if you are seeing the same behavior in the same area in-game or during any curt-scenes or quest interactions? If it has been random during your gameplay, I'd recommend trying following our PC Troubleshooting Guide to help remedy this issue. After exhausting all steps from our guide, you are still receiving the same results, could you please create a support ticket with your MSINFO and DxDIAG attached so we can take a closer look over this with you?

@esposito99 Hi there, sorry to hear that you are encountering this issue in the middle of playing Assassin's Creed Valhalla. Could you confirm if you are seeing the same behavior in the same area in-game or during any curt-scenes or quest interactions? If it has been random during your gameplay, I'd recommend trying following our PC Troubleshooting Guide to help remedy this issue. After exhausting all steps from our guide, you are still receiving the same results, could you please create a support ticket with your MSINFO and DxDIAG attached so we can take a closer look over this with you?

Hello @esposito99,
 
Thank you for the update. I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
 
Alternatively, if you'd like to receive support in your native language, you're welcome to contact us on our website regarding the issue. Thank you!
 

Hello @esposito99,
 
Thank you for the update. I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
 
Alternatively, if you'd like to receive support in your native language, you're welcome to contact us on our website regarding the issue. Thank you!
 

@esposito99 If you are seeing the game freezing every time during the launch of the game, I would recommend checking to ensure all background applications that you have running with Assassin's Creed Valhalla are disabled. If you are also running any type of anti-virus software, I would try testing the game while it is disabled to see if you encounter any new results. If the issue persists, please note you can also reach out to us via our Facebook and Twitter support page to further review this with you along with gathering your system files to look over to pinpoint the issue.

@esposito99 If you are seeing the game freezing every time during the launch of the game, I would recommend checking to ensure all background applications that you have running with Assassin's Creed Valhalla are disabled. If you are also running any type of anti-virus software, I would try testing the game while it is disabled to see if you encounter any new results. If the issue persists, please note you can also reach out to us via our Facebook and Twitter support page to further review this with you along with gathering your system files to look over to pinpoint the issue.

Hi @esposito99,

I am sorry to hear our Italian support site is unavailable for help.

I have created a case for you now, please try accessing it, using one of these links -

https://www.ubisoft.com/it-it/help/cases/15149507
https://www.ubisoft.com/it-it/help/cases

If you could then upload your system files - dxdiag and msinfo to your case, we will do our best to get back to you within 48 hours and help you with these crashes.

This article should show you how to create these system files for us to view -
https://www.ubisoft.com/it-it/help/connectivity-and-performance/article/generating-system-reports-to-help-troubleshooting/000061449

Hi @esposito99,

I am sorry to hear our Italian support site is unavailable for help.

I have created a case for you now, please try accessing it, using one of these links -

https://www.ubisoft.com/it-it/help/cases/15149507
https://www.ubisoft.com/it-it/help/cases

If you could then upload your system files - dxdiag and msinfo to your case, we will do our best to get back to you within 48 hours and help you with these crashes.

This article should show you how to create these system files for us to view -
https://www.ubisoft.com/it-it/help/connectivity-and-performance/article/generating-system-reports-to-help-troubleshooting/000061449

Hello and welcome to Discussions. I will be more than happy to assist you!
If I understand you correctly, you've purchased the same weapon twice by accident and now have both purchases in your inventory?
Could you please provide the screenshot of this weapon and also confirm for me if you used in-game currency to purchase them both?

Thank you in advance for your response and I look forward to hearing back from you!