[2021] Can't Open Alpha Pack

Hi, folks. We are investigating this matter. Please contact our support team. Scroll to the bottom of this page and select 'Contact Customer Support'.

UbiGabbin

Originally Posted by Sand_Koala
I cant open my alpha pack because it gives me a error. this has persisted for at least a day now so i'm making this thread.

The issue with the Alpha Packs not opening has now been resolved. You may need to log out then log back before opening your packs.

I apologise for the inconvenience this has caused.

Originally Posted by Xtrerv
I have a similar problem, when I click on open pack, my screen freezes and than it crashes, I have tried restarting the game and even restarting my computer but I can’t find a solution, pls help.

This thread is from 2017 so it may no longer be relevant to your issue, as such can you please try the steps here:

https://support.ubisoft.com/en-GB/Fa...roubleshooting