[2020] Ranked Matchmaking glitch resulting in temp ban

Original Post — Direct link

I queued for a ranked match and sat there for 6 minutes waiting for a game. When i decided to just play a different game, it wouldn't let me leave the queue. Turns out i was in a game just stuck in the menu screen? I relaunched r6 and it told me i could reconnect to my ongoing ranked match. When i tried to do that, i continued to sit there for another 3 minutes to no avail. Decided to restart my computer and try again, but to the same result. Looks like i'm taking the ban and loss of elo for this

over 3 years ago - Ubi-Karl - Direct link

Hey S4M_Q

Thanks for reaching out to us and I am sorry to hear about the issue you've been having.

As it stands, I can confirm that the issue is still under review by our game team.

Apologies if this has been taking longer than expected and thank you for your patience in the meantime.

Should there be any updates coming up, details will be posted here, in our official forums, therefore keep an eye!

over 3 years ago - UBI-Froggard - Direct link

Originally Posted by OMG_Karma
this is still a thing btw. I had a match where a mate left before it started, so we cancelled the match. I klicked on find another match after that and got stuck in the bugged queue. now I can't leave queue because I will get a 60 minutes ban and a lost match. Also, there is an all chat active with 3 other guys, who are stuck in the queue as well. this is so frustrating. 2nd placement match and I already get my MMR trashed by Ubisoft. great

We are aware this can still happen unfortunately but haven't got any updates on this just yet. I apologise for any inconvenience.

over 3 years ago - Ubi-Viral - Direct link

Hey folks, if you are encountering this issue please first make sure you do the connectivity troubleshooting here.

If that does not work please contact us via a private message on our social media channels with a full screenshot of your port forwarding here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

Thank you.

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