[2022] Failed to Authenticate Purchase

Hi there Austin thanks for reaching out about an authentication error message. I apologize for the wait to help get this issue fully resolved. Since you do have a support ticket currently open I would advise to continue communication on your ticket. I am not able to talk about an issue that relates to your account here on the forums, so your support ticket is the best place to find a resolution. With that being said, an authenticating ownership message can appear if you have a copy of the game (or even DLC) activated to a Ubisoft account that is not logged into the Ubisoft Connect client. On rare occasions, the error can also occur if your game and DLC ownership is split across more than one Ubisoft account. Our support team handling your ticket should be able to help get your accounts sorted as quickly as possible for you to get back to gaming.

Hi there @SmokeEater30129, sorry for the late response! I was able to locate the support case that you have open and I have a good idea of what is causing this issue. For account security purposes, we will need to proceed through private channels. While live chat support may not be available in your region while some teams are offline, you are always able to comment/update your support case and review previous communication.

@jheggdal Hi there and welcome to the forums

I am sorry to read that you are having the same issue!

Have you reached out to our support team yet? They will be able to help you out

Thanks!