devtrackers.gg
literally last night we were about to win and the server crashed and doesnt even count as a win plus now just 5 minutes ago we were match point from victory and everyone started laggy and now i got 30 minute ban plus not getting mmr from a win that my friend did get mmr
Hello q.uakes! I'm very sorry to hear that this happened as it sounds incredibly frustrating to deal with. If you were disconnected both times before the match actually concluded, it will unfortunately still count as a loss. This is due to the abandonment penalty system put in place in Siege. Any time a player disconnects from a match, even inadvertently, that player will receive a renown/rank penalty. Support is not able to revert these penalties or add ranked points. My deepest apologies for this inconvenience!
If you often have trouble with disconnects and laggy matches, it would be helpful to complete our connectivity troubleshooting guide. This will ensure that nothing is blocking your connection to the game's online services and that it is completely optimized. Please do not hesitate to contact our team at support.ubi.com for further assistance if needed. Thank you!