Original Post — Direct link

Self explanatory by the image, can't launch Siege at all because UbiCon is constantly stuck at "Initializing", i have already tried doing the "run as administrator" stuff, still doesn't help and still stuck on this, with 3 reinstalls of UbiCon done, really don't want to reinstall the 90gb of game files (that devs should really compress even further, but hey it's ubisoft)

almost 3 years ago - Ubi-SpaceCats - Direct link

@lakkilastic Hi there, and many apologies that you're having this issue. As a first step, I'd advise looking over our basic PC troubleshooting guide, starting with verifying your game files.

If this does not solve your issue - I know this is not ideal, but I would definitely advise an uninstall and reinstall of the game itself.

If your issue persists after this, I'd recommend that you reach out to our Support Team via our Support Website or Twitter DMs, with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Twitter, please make sure to also include the username and email address associated with your Ubisoft account. 

almost 3 years ago - Ubi-SpaceCats - Direct link

Hey @ammofasa26, I'm sorry to hear this. Please reach out to our Support Website with copies of your MSINFO and DXDiag, as well as a brief description of the issue, including any troubleshooting you have previously tried. Once our agents receive these files, they'll be able to diagnose your issue for you in-depth.

almost 3 years ago - Ubi-TheBerry - Direct link

Hey @ammofasa26 ,

Sorry to hear you're having issues, did you also try reinstalling Ubisoft Connect to see if this helps?

almost 3 years ago - Ubi_Plush - Direct link

@ammofasa26 Thank you for clarifying. Would you provide a support ticket number so I can review the steps taken and any diagnostic files that you may have uploaded? This will help me offer guidance on the next steps.






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