[2020] [Bug/Glitch]Unfair abandon penalty

Originally Posted by Senne1009
I got a 60-minute ban when I wasn't even playing i was waiting on my friend in the menu screen

Sorry to hear that.

Has this issue occurred since?

Hey anttom89.

If you leave or are disconnected from a match, the system detects that you are no longer in that match, but cannot discern the reason. As such, regardless of why you are no longer in the match, if you do not rejoin it within the allotted time, an abandonment penalty / sanction is applied. This is the same for all players, and as such is a fair / indiscriminate system.

As someone who has been on the receiving end of abandonment penalties in other games before due to technical issues or connection drops, though, I do understand how unfair these sanctions can feel, and appreciate that they're not ideal when the circumstances are beyond your control. As such, I am more than happy to forward any feedback you may have about the system, for the Rainbow Six Siege team to take it on board alongside other feedback and improve the game for all players in the future.

Do consider completing our connectivity troubleshooting for your appropriate platform if you're disconnected from games regularly, as this perhaps indicates a chronic / recurring connectivity issue.

- PC

- PlayStation 4

- Xbox One

Did you disconnect from any previous matches Maztrcheif, or cancel queuing in the menu previously? As it may be that you received this penalty for a previous abandonment / action, not for your current game. If the previous game was still ongoing and then ended, or the game you were supposed to join but quit from the queue ended, you may then have received the sanction with a delay.

Just to reiterate - we as Ubisoft Support have no power to appeal, remove or shorten abandonment sanctions. They need to expire before you'll be able to play again.

Sorry to hear that TJpek.

Can you confirm if the issue has occurred since?

Originally Posted by Swag_Dota
Basically this bs has been happening for a year and now I'm fed up. I start queuing, CANCEL the queue and it pops up the message for the match abandonment so I try to reconnect to this "phantom game" and it gives me a connectivity error. I try to join back and it just starts to look for a new match, so I immediately stop queuing since it's obvious that it's not reconnecting to the """abandoned match""" but then it tells me again that I have to reconnect to the match!! I keep trying to reconnect but it just doesn't, it queues for a new match so, as I said, it seems obvious that I hadn't joined any match. I'm now having a 2 hours sanction and I got DERANKED after having literally just gotten to gold 3 after a LOT of effort. Ubi fix this bs, I've spent good money on this game and this is unacceptable. It's YOUR problem if servers don't work well, why do I have to pay for it? Why do I have to get random sanctions?! Who's gonna give me back my MMR? No one. This is bs.

PS: English is not my native language, if anything needs to be repeated I'll explain but please at least give a single damn about this issue. It's unnerving.

Hey Swag_Dota,

Welcome to the Forums!

I'm sorry to hearyou've encountered this issue while queuing!

This is something that is known to the team and is actively being investigated

Do you happen to recall the Date / Times you received the 2 hour sanction?

We can then forward this on for investigation

Thank you and sorry for any inconvenience!