[2020] Could someone tell me what this lock means?

Originally Posted by Beautiful_IQ
I'm refering to the top-right corner "ranked lock will occur at a later date". From the icon I guess it's about the two-step authentication? But why "occur at a later date"? Does it mean the lock will still occur someday?

Hello! I saw your original post earlier, it's nice to see we have an image now

The 2 Factor Authentication ranked lock has been enabled for a long time, so this appears to be a visual issue.

- Do you see this after all Ranked matches, or only some?
- How long have you noticed this for?
- Are you aware of any other players experiencing this issue?

Originally Posted by Beautiful_IQ
Thanks for your reply. I've noticed this for about 3 days and I can see it after all ranked matches. And I've completed 2 factor authentication.

Thank you for getting back to me!

I have now reported this to our dev team, so we can investigate why it happening.

This appears to be a visual issue, so it won't affect your gameplay in any way, but we will get it fixed

Originally Posted by Beautiful_IQ
Glad to hear that, it's really reassuring.

Another quick question, how does rank award work recently? I have been afk and do not know much about that. Will the charm be awarded according to the highest rank I ever reached in this season or the rank at the end of this season?

Any time at all.

The team have already came back to me. They were unable to reproduce the issue themselves, so they'd like to gather a bit more information -

- On which day did you first notice this issue?
- Was it with the new y4s4.2 patch? (13th January for PC)

- Does it still occur after completing your 10 placement matches?

- Who is your internet provider?
- Is your date & time correct on your PC?
- Would it be possible to provide the following in a support case -
DxDiag: https://support.ubisoft.com/en-GB/faqs/21185/
MsInfo: https://support.ubisoft.com/en-GB/faqs/21216/
GameSettings.ini: C:\Users\[USER]\Documents\My Games\Rainbow Six - Siege\

I know that is a lot of information to ask for. We appreciate anything you are willing to offer

---------------
Finally to your question! Your rank reward is given to you at the end of the season, and it is for the highest rank achieved. Not to worry if you lose a few matches after reaching the stars

Originally Posted by Beautiful_IQ
I think the first time I noticed it is 14th January so it was with the y4s4.2 patch. Anyway, I'll first complete my placement match and see whether the problem still exists. I'll provide the information you need if it still occurs. Thanks

Sounds good to me! Thanks for everything so far

Hi there, Toast.RG! I'm sorry to hear that you're having trouble with this. Can you please attach a screenshot of the message you're seeing? Thank you!

Originally Posted by Ancient_Pro
help ..it was same to me

Hey! Sorry to hear this is also affecting you; it seems to happen on a rare basis.

Can you please answer the questions above, and provide us with an image to show a fresh example?

I'd also like to know whether this happens every match, or only sometimes.

Thanks!

Originally Posted by boole_cloud
hi im having the same issuer appart that i can get into anygame modes and i tried contacting ubisoft support and they told me i need to port forward but i cant do this as i find it quite complex an ddont have the login to my router

Hey there,

Sorry to hear you have had trouble with port forwarding.

For this I would recommend you contact your internet service provider who will be able to help you set this up.

Many thanks