Original Post — Direct link
This is frustrating, where am i not given the clearance to remove the old linked account and proceed to link onto my current psn account.

I have searched all possibilities to unlinked and remove the old psn but could not find any. Please get back to me ASAP.

It's really frustrating to buy a game only to find out you have to handle this nonsense first.
about 2 months ago - UbiKoality - Direct link
Hey there, BurgerCrusader! I apologize for the annoyance that may have been caused by the account linking process. However, as I am not able to assist with account-related problems over social media, you will need to contact our support team. You can do so at support.ubi.com, Facebook, or Twitter. They would be more than happy to provide the assistance needed here!
about 2 months ago - Ubi-Viral - Direct link
Originally Posted by BurgerCrusader
Thanks for replying, i did reach out to their website and Facebook page. May i know when will they get back to me to assist my on my login account?
Hey, BurgerCrusader!

Please provide your case number and we can look into that for you.
about 2 months ago - Ubi-Viral - Direct link
Originally Posted by BurgerCrusader
Hi, This is my case number 13374114
Thank you for providing this case number. We will get back to you asap!
about 2 months ago - Ubi-Viral - Direct link
Originally Posted by BurgerCrusader
Hi,

How long before you guys get back to me when the issue is solved? Honestly , i really don't think i have to wait this long just to remove the old account linked to my ubisoft.
Sorry to hear that you have not had a reply yet. I have looked into your issue and sent you a reply on your support case.

Thank you.
about 1 month ago - Ubi-Milky - Direct link
Hi Rogue_Mango, sorry for the delay replying your post has seemingly been buried in between other posts so apologies for that.

Usually players are able to do unlink their console platforms through our website here, if you scroll down the page to linked platforms you can hit the unlink button -
https://account.ubisoft.com/en-GB/account-information

When you next launch a new Ubisoft game from your new PlayStation account it should ask you to sign into your Ubisoft account, which you can so so and link your new PlayStation account.

You can also do this by again visiting the Ubisoft account website and signing in using your new PlayStation account credentials -
https://account.ubisoft.com/

If for some reason you can not achieve this, we can unlink your 1st party platforms for you and relink another, however we are only able to do this once for you, so please make sure you are certain which PlayStation or Gamertag you want to associate with your Ubisoft account.

You can contact us through these channels to do this if you need any help -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website (for email support or Live Chat) - https://support.ubisoft.com/en-gb/Cases/New





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