[2021] Voice-chat not working

@erkek2000 Hi there.

Sorry to hear you've been having these sound issues!
Thank you for putting together this detailed report. Would you be able to let us know if you're using a particular headset?

Could you also follow the steps outlined in our troubleshooting guide so that we can rule out some common issues.

If you continue to have this issue after doing this, please be sure to let us know.
Thanks!

@erkek2000 Thanks for giving those steps a try.

Just to confirm, voice chat always stops working after you are disconnected in-game? If it doesn't happen every time, have you noticed any particular pattern?

@erkek2000 Hello there.

Thanks for confirming this for us!

Could you please try the following troubleshooting steps found here, to see if it helps with your voice chat issue.

In addition to this, could you please make sure your microphone is set as "Default Communication Device" in your settings.

Then also make sure that your microphone have the proper right in your Windows:
1. Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Click on the check mark in the box next to "Allow applications to take exclusive control of this device" to remove the check mark from the box. Then click "Apply".

To help with your connection to Ubisoft's services, could you make sure all of our connectivity troubleshooting has been followed, to help reduce the chance of disconnecting in future?

Please get in touch if the issue remains!
Thank you.

@momihunter Hey there, I'm sorry to hear this is giving you trouble, and I apologize for the frustration. Did you happen to try the steps that Ubi-Nacho had mentioned previously? If not, here they are again for your convenience. >>

Please try the following troubleshooting steps found here, to see if it helps with your voice chat issue.

In addition to this, could you please make sure your microphone is set as "Default Communication Device" in your settings.

Then also make sure that your microphone have the proper right in your Windows:
1. Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Click on the check mark in the box next to "Allow applications to take exclusive control of this device" to remove the check mark from the box. Then click "Apply".

To help with your connection to Ubisoft's services, could you make sure all of our connectivity troubleshooting has been followed, to help reduce the chance of disconnecting in future?


Please let me know if you continue to have issues after this.