Original Post — Direct link

Hola seniors/ladies, why the game doesn't sometimes give ''assist'' after a hit enemy gets killed? I have hit enemies with either bullets or Kapkan traps and when they die, I get no assists. This issue happens to me like 80% of the time after the Crystal Gaurd update. One time I even shot an enemy down to 20HP and when he died, I scored ZERO assists. It's really annoying. This is only one of the countless bugs after the release of the Crystal Guard. When is the time for a major update to fix all of this? The game is currently on sale and you're literally encouraging new players to not play this game. I really don't know what to say.
Other bugs, if you don't mind reading and wasting your time:
-The game keeps quitting to Windows when it starts on Vulkan instead of DirectX.
-The game doesn't give Renown, XP or Battlepass points when you complete certain matches.
-My boosters are being wasted because of the reason above as well as below.
-And at last, you can't really play the game at this moment as I'm writing this because WHO KNOWS WHY AND WHO GIVES A [censored]!
Thank you so much for your time,
P. G., aka "joojz"

about 3 years ago - Ubi-Karl - Direct link

Hey @joojz, thanks for reaching out and sorry to hear about all of the issues you have been dealing there since the update and understand you are frustrated.

We will be more than happy to look into the multiple issues you've brought up, however before we can do so, I would like to ask you for some additional information, if possible:

  • Assists that are not counted in your score - I've had a closer look however it does not seem like this has been brought up to us before, therefore for reproduction purposes, is there any chance you could provide us with video footage showing this?
  • Crash with Vulkan - do you happen to receive any error messages when this occurs? Additionally, in order to troubleshoot this, if you haven't already, give the following steps a go and see if it helps.
  • Renown, XP and Battle Pass points not being awarded - taking into account that this only occurs with certain matches, would you be able to elaborate on what particular matches you're referring to? Also, did you possibly identify whether there is a specific course of action you need to follow in order to have issue happen to you? The more information you can provide, the better!
  • As far as playing at the time goes, I can confirm that we have been experiencing server difficulties, however as far as PC goes, this has been resolved by now and you should be able to connect, therefore give it a go when you have a moment and let us know if problem continues to persist.


Let us know and we will take it from there!

about 3 years ago - Ubi-Milky - Direct link

Hello everyone, thanks for getting in touch with us about the assists.

After the Crystal Guard update assists will now work as follows >

  • Players will now get a kill score when they down or completely eliminate an opponent.
  • Players will receive an assist score when they eliminate an opponent who was already downed by a teammate.
  • Note: The 'kill feed' will display the name of the last player to damage the opponent, whether or not they got a kill or assist.


If you would like to report these bugs to us, you can do so in these Player Support forums, or on our R6Fix website here > R6Fix

Bugs that get more than 10 reports or confirmations by other players, will be sent to our QA team to reproduce.

If you can help provide videos of these assist bugs and others, this would help speed up our investigations, thank you!



about 3 years ago - Ubi-Mercury - Direct link

Hi there @alexishsmith, sorry to hear you've encountered similar issues. Could you please elaborate more about which issue you're experiencing, so that I can better assist?