Original Post — Direct link
I have played many ranked games and lagged out, then go to reconnect and it says connection failure, I have tried many methods to reconnect for example I have tried resetting my game, pc and gonna into a quick match then backed out and tried to reconnect and nothing works I have had three 24 hour bans because of this and currently have another ban due to not letting me reconnect, to be honest with you me not being able to reconnect to ranked matches is getting so frustrating I am just gonna stop playing this game.
over 3 years ago - Ubi-Wan - Direct link
Hello there, AkimboPegLegs. Welcome to the forums - I'm really sorry to hear about these disconnects, and I can totally understand your frustration with them. With that said, I'd like to try and get this sorted. Can you give the connectivity troubleshooting steps found here a try, in order to clear your connection to Siege's servers?
over 3 years ago - Ubi-Milky - Direct link
Hello AkimboPegLegs, thanks for coming back to us.

When you are in game and the game crashes, do you mean you experience the game closing, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything? Or do you mean you temporarily lost connection and the game booted you from the match?

If you believe the load times may be because of our servers, please check our server status here, this will tell you of any maintenance, degradation or outages - https://rainbow6.ubisoft.com/status/

Can you remember seeing any specific error codes that accompanied the connection lost error message?
over 3 years ago - Ubi-Milky - Direct link
Hello AkimboPegLegs, thanks for coming back to us.

When you are in game and the game crashes, do you mean you experience the game closing, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything?

Or do you actually mean you temporarily disconnected and lost connection, then game booted you from the match and gave you a lost connection message? If so did you notice any spikes in your ping counter?

If you believe the load times may be because of our servers, please check our server status here, this will tell you of any maintenance, degradation or outages - https://rainbow6.ubisoft.com/status/

Can you remember seeing any specific error codes that accompanied the connection lost error message?
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by AkimboPegLegs
the game completely freezes then closes, but my problem isn't the fact that I'm crashing it's the fact your reconnect system doesn't work, if my game crashes I load it back up and then press reconnect to ranked match and it says connection failure what doesn't make any sense the whole point of a reconnect button is to reconnect the match but it just doesn't let me reconnect, me not able to reconnect is just stopping me from playing with my friends and giving me 24 hour bans. youtube has been deactivated.
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Hey there,

That you for further explaining and for providing a video, this is incredibly helpful.

For this issue I would recommend to follow our connectivity troubleshooting guide as although you have a good connection this should help prevent any disconnections and trouble reconnecting.

Any trouble just le us know