Original Post — Direct link

I can not figure out how to fix it i deleted my old account and made a new one after trying for so long now i linked my steam account to my new account with my xbox account linked as well but i get a pop up saying "There was a problem with authenticating the ownership of this product." none of the FAQs have helped me can anyone help i just wanted to play ranked and this happend. 😞 pls help

over 1 year ago - Ubi-Havoc - Direct link

Hi there @Brinyjoker0. An authentication error will show if the Ubisoft account that is logged into your Ubisoft Connect launcher is not the same account you used to originally activate your PC copy of the game. I am very sorry to hear that the correct account may have been closed. If you only recently started to close your older Ubisoft account please check your emails within 30 days of the closure to find an option to cancel your account closing. Logging back into the older account (if it still exists) should help to resolve the error message.