Original Post — Direct link
Hi,

For some reason during a session of Sugar Fright I got the error message that I was suspended, when I finished the session I am now banned/suspended for 24 hours. This is the second time this has come up during a session, but after the first error message I was not suspended, but after the second one today, I am now suspended for 24 hours and all I can play is casual.

Any ideas why this is happening? Oh and no, I didn't leave previous sessions.

Kind regards,

Connor.
over 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by TGMorokei
Hi,

For some reason during a session of Sugar Fright I got the error message that I was suspended, when I finished the session I am now banned/suspended for 24 hours. This is the second time this has come up during a session, but after the first error message I was not suspended, but after the second one today, I am now suspended for 24 hours and all I can play is casual.

Any ideas why this is happening? Oh and no, I didn't leave previous sessions.

Kind regards,

Connor.
Hey Connor.

Sorry to hear that you have encountered this issue. Do you happen to have a screenshot or video of the message you received in game?

Would it also be possible to try these connectivity troubleshooting steps?

Any trouble just let us know
over 3 years ago - UBI-Froggard - Direct link
Hey,

Did you have any long matchmaking time when queuing for a match, decide to leave the queue and then get told to rejoin an ongoing match at all?

If so, we are aware of that issue and it leading to temporary bans and the dev team are looking into that.

I'm afraid we don't have the ability to remove temp bans unfortunately.