Original Post — Direct link
Hi, after the last update i often have sudden frame rate drops down to 13-15. I disabled all background applications, and turned graphics down, but it didn't help. I've been playing this game for about 3 months ,and such problems have never occured before.
12 days ago - Ubi-Raziel - Direct link
Originally Posted by Sebixxx-O_O
Hi, after the last update i often have sudden frame rate drops down to 13-15. I disabled all background applications, and turned graphics down, but it didn't help. I've been playing this game for about 3 months ,and such problems have never occured before.
Hey! I'm sorry to read you're facing FPS drops, we will do our best to help.

I would like to first ask some questions -

- What FPS were you averaging before the update?
- Are you using a PC or laptop?
- What are your system specifiations?
- If you open Task Manager (or any other resource management tool), do any components in particular seem to be struggling?

Thank you!
11 days ago - Ubi-Raziel - Direct link
Thank you for getting back to me.

Comparing your system to our minimum requirements, you appear to meet them and the game should be playable at low settings.

I also understand that your FPS was recently higher, which makes this a bit of a mystery. There are no known FPS issues since Operation Shadow Legacy.

Was the update for Operation Shadow Legacy or was it for a smaller, more recent update? Do you remember which update it was?

2 final questions - How much RAM do you have installed, and what resolution are you playing?

Thanks again
9 days ago - Ubi-TheBerry - Direct link
Originally Posted by Sebixxx-O_O
1.I got 16 RAM installed
2.my resolution is 1280x720

And i think that those drops started at the end of october.
Hey there,

5.3.3 was the last PC update, on October 20th.

Does this sound like the right date you noticed these frame drops began?
9 days ago - Ubi-TheBerry - Direct link
Originally Posted by Sebixxx-O_O
I have an idea. I will reinstall the game, nad tell you about results
Hey Sebixxx-O_O,

Sounds good!

Let us know if there are any changes!
8 days ago - Ubi-TheBerry - Direct link
Originally Posted by Sebixxx-O_O
So i reinstalled r6, played 1 match, and here's the results. Frame drops are less regular, but they are still here.
Hey there,

Thanks for getting back to us!

May we know what graphical in-game settings you're running on?

As well as the average FPS you're seeing and what it's now dropping to? Is it the same as before?

Thank you!
5 days ago - Ubi-Karl - Direct link
Originally Posted by Sebixxx-O_O
1. Im playing on low graphics
2.average fps- 40 (same as before), but recently there are drops down to 15 fps
Thanks for your response there Sebixxx-O_O!

In this particular instance we may have to look into it further, therefore in order for us to do so, can I ask you to visit our support website, login to your Ubisoft account and select 'Contact Customer Support'. Once redirected, you will be asked to provide information regarding your issue and we will need you to attach your system files (DxDiag and MsInfo), that will allow us to get a better insight and see what may be causing the issue to occur.

When this is completed, let us know your ticket number and we will have a look!





Links in this thread

Generating a Microsoft System Information report
How can I generate an MSInfo report for my system?


Generating a DirectX Diagnostic report
How can I generate a DxDiag report for my system?


Home - Ubisoft Support
Ubisoft Support Homepage is where you will find help about Ubisoft games and services. You will be able to search for your problem, browse FAQs, get game service status, view most popular forum posts, submit a case and chat with an agent.


devtrackers.gg