[2020] Mic icons are missing since the recent update

Hi there,

For problems with your mic, please see the troubleshooting steps in this thread -
https://www.reddit.com/r/Rainbow6/co...oubleshooting/

Let me know if this works for you or not, then we can investigate this further

Hey!

What kind of mic/headset are you using?

Do you have anything running in the background, software wise like a anti-virus, game overlay or overclocking software that might be interfering?

We've had problems lately with anti-virus that meant users had to whitelist their game launcher and Rainbow Six in the program, as it was causing odd behaviour.

Thanks for getting back to me,

Can you launch the game when you are able and let me know if this solves your mic issues? Thanks

Thanks.

At this stage I think the best thing to do would be to escalate a case and your system reports to the Siege team for further investigation. In your message to us please let the agent know you've already performed each step of troubleshooting for this issue.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After the case is open if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks!

Originally Posted by Grrrrrrrrrr.
Seems like the support system is unavailable, but I've tried through facebook. Thanks for your help.

Ah I see, we hope to keep increasing availability of our Live Chat support to more players as the world recovers

All the best!

Originally Posted by fr3stil3r
I have the same problem since yesterday but this afternoon it worked again for one or two hours, but after I closed the Game and reopened it didnt work again. Could you post here if you get any solution?

Hey fr3stil3r,

Sorry to hear you are having the same trouble.

Can I ask have you tried the steps previously mentioned?