about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by Balchatrock
I have this same issue. Does someone know how to solve it?
Hey there!

For us to assist, please contact us through our Support Site or Facebook and Twitter so we can take a closer look.

Thank you!
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by kalusia21
Maybe learn on your mistakes and do the same others do? And I don't know? Stop forcing your account on us?? And even if you do maybe just give us an option to switch between accounts because households may have more than just one account on the same console? Have you thought about it?
Hello! I appreciate this issue is frustrating and there is good reasoning behind it; I will do my best to explain.

This was never an account restriction in the past. You could change your linked accounts as much as you pleased.

Due to the gaming world moving towards cross platform features, it became necessary to make sure that a Ubisoft account is only ever linked to the same console account. If not, it would cause issues and cause unnecessary complications in the future.

It is of course possible for players to have more than 1 console account, however they would need to each have their own associated Ubisoft account. This is no different to how account linking has always worked; the only difference is no longer being able to link & unlink different accounts freely.

I hope that helps!
over 3 years ago - Ubi-Milky - Direct link
Hello everyone who has recently posted.

If you are trying to link your console account to a Ubisoft account and see this message -

"You need to re associate it with the account you originally linked to"

It means that console account or email account has already been used previously with another alternate Ubisoft account.

To resolve this, please get in touch with us with -

-Your email address
-Your console username
-Your Ubisoft username

Then contact us through one of the following links and we should be able to locate connect the correct accounts for you ourselves -

Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Thank you.