[2022] Purchased Y7 Deluxe Edition but missing some operators | POST HERE

Hello @rainbow6ck1 thank you for getting in touch with us.

As per our pinned email on missing content, we will need to assist you with this issue over a private support case >
https://discussions.ubisoft.com/topic/101212/missing-twitch-drops-purchases-rewards-from-your-game/1?lang=en-US

Thank you for opening a ticket with us already - we will contact you via email as soon as possible.

In the meantime, please note the Operators you will receive for the Deluxe version of a Year 7 purchase will be from Year 1 and Year 2. This means you should have received the following 16x Operators >

YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo
YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil

Hi @SmuGGeR-cK!

I took a look at your case and it appears we did ask for more information and didn't receive a response so the case automatically closed. You can reopen the case at any time by updating it! Please check your case history by going to this link and signing into your account. There you should be able to see the update from our team member before the case closed and you can update with the requested information.

If you haven't though, definitely check that all owned DLC are installed! You can check that using the steps here. Verifying the game files could also help!

@GrandMEM Hi there! Welcome to Ubisoft Discussions! Our teams are experiencing a high volume of contacts, resulting in slower response times. Rest assured, we'll send a response back to you on your Support ticket as soon as possible. Thank you for your patience!