Original Post — Direct link

I purchased DELUXE edition yestreday, but when I first logged-in for the first time, I saw that I do not have year 1 operators.
I only have 8 operators - 4 attackers - 4 defenders

I created a support ticket but it says there is high load and there might be a delay in replies.

I bought from the official website, and I do not get what is promised????
Am I missing something? why do I not get what I pay for??

I already submitted my case with REFERENCE NUMBER 17287531.

Please help,
Thank you,

14 days ago - Ubi-Milky - Direct link

Hello @rainbow6ck1 thank you for getting in touch with us.

As per our pinned email on missing content, we will need to assist you with this issue over a private support case >

Thank you for opening a ticket with us already - we will contact you via email as soon as possible.

In the meantime, please note the Operators you will receive for the Deluxe version of a Year 7 purchase will be from Year 1 and Year 2. This means you should have received the following 16x Operators >

YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo
YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil