[2023] Year 8 Pass - Missing Ace Skin

Hey,

We have a thread pinned to the top of the R6 forum for missing content here.

@Yano Hey there, I apologize for the delay with your support ticket. The team is dealing with an influx of contacts at the moment, but they're working on responding to everyone as quickly as possible.

Hey there @SoggiGrundle!

I am very sorry about this experience, I understand this is incredibly frustrating. I wanted to give you a bit of clarification on what's happening. It looks like there may have been a few different cases at one point which could be why there was some confusion, these cases should be merged at this time and you'll just need to keep an eye on that remaining open case moving forward. I do see that your open case has been escalated for further review, it may have moved around a bit which is why it didn't appear escalated for a time but it's being looked into. When the team has an update for you on this issue, they will reach out with more information. I wish I could provide further details for you, but we'll need to wait for an update on your case for that.

Again, I am sorry to hear about your experience and very sorry about the delayed response. We're working dilligently to respond to everyone but high contact volumes are sadly causing response delays. Please keep an eye on your case for more information.