Original Post — Direct link

Hello,
I have a problem regarding the operators from RS Extraction that should be also available in Siege. The Ubisoft Connect reward should provide me all of the operators that are available in Extraction to use them in Siege, but some of them are still locked and could be unlocked only by spending the in-game currency. If I remember correctly, they were available some months ago when I played the game (I had a long break), together with operators like Blackbeard and Valkyrie. Now, however, most of the operators, including those that were unlocked earlier, cannot be used now. This includes Capitao, Hibana, Ela, Vigil, and Zofia (I'm not sure about her as she was added to Extraction later). I believe the Connect reward should let me play as those characters. I am adding screenshots that prove it; they are in Polish but that should not make any difference.
Best regards

over 1 year ago - Ubi-TheBerry - Direct link

Hey there @MDmaster0 ,

Thanks for reaching out.

To allow us to take a closer look into this, we'll need to check your account.

Could you please open a case via our Support Site or send us a DM via Facebook or Twitter?

There we'll be able to see why you're suddenly unable to access these Operators, as you should be eligible by owning both games.

Thank you!