Original Post — Direct link
I get black bars in game even though im playing on the correct resolution I have the correct aspect ratio and I don't have widescreen letterbox on? My monitor is a 5120 x 1440 and 120hz and I have the latest drivers installed. Why does this happen?
about 4 years ago - Ubi-Karl - Direct link
Hey TerkkariTero,

Thanks for reaching out and I am sorry to hear about this.

As it stands, I can confirm that we are aware of an issue with ultra-wide monitors and the default resolution setting.

Our apologies about the inconvenience this may be causing and in the meantime, we would ask you to manually set the resolution to a higher one.

Should you have any questions, let us know!
almost 4 years ago - Ubi-Viral - Direct link
Originally Posted by FischerNaan
I wouldn't really call it a 'default' res - When the 'Legacy' update came out, that's the first time I was introduced to the black bars. Since then it had (idk how, idk what I did to 'fix' it) it disappeared. All of a sudden, now there's a new update it's done it again. Curious.
We are aware of an issue with ultra-wide monitors and the default resolution setting happening again.

Whilst we investigate we would ask you to manually set the resolution to a higher one.

Thank you.
over 3 years ago - Ubi-Milky - Direct link
Hello K0LDPHUSI0N, thank you for your post and sharing your own findings and workaround for moving the game from one screen to another.

At the moment this issue is still under investigation to resolve as we were able to reproduce the issue ourselves on various set ups, we will do our best to update everyone in the forum when we have another update.