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[Ubisoft Account]Linking Twitch and Ubisoft Accounts


Original Post — Direct link
I still get this error since 2018 when im trying to connect my twitch to my ubisoft account.

An error has occurred while enabling rewards. Please contact Customer Support.
2 months ago - Ubi-Raziel - Direct link
Originally Posted by Teamz-.-
I still get this error since 2018 when im trying to connect my twitch to my ubisoft account.

An error has occurred while enabling rewards. Please contact Customer Support.
Hello! Sorry to see you're facing this error when trying to enable Twitch Drops.

My first suggestion would be to try some browser troubleshooting steps, here you go: https://support.ubisoft.com/en-GB/Article/000062631

Should the issue remain, we will need to review your accounts for you to check for issues. You can do so using any of the following support options -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

We are of course here to help, should you need anything else!
about 2 months ago - Ubi-TheBerry - Direct link
Originally Posted by Teamz-.-
First of all this issue can't be fixed since 2018 and your live support su**s so much.

I've been trying like 6 times to get this issue resolved but you come back with bot answers im tired of this sh*t.
Hello Teamz-.-,

We are more than happy to look into your case further.

If you have attempted the steps we have suggested and still cannot enable drops, please contact us through the available channels.

Thank you.
about 2 months ago - Ubi-Milky - Direct link
Hello Teamz-.- at the moment we no longer have a phone line you can use to speak to a real human, but please be assured you can speak to a real human over Twitter, Facebook and our Ubisoft Support website for email or Live Chat support when available, by contacting us through these links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New

If you would like us to look at your previous cases with us where you started asking for help, please let us know the case number in the thread and we can look to see what troubleshooting steps you have already tried and if we can suggest something else or if anything was overlooked, thank you,.
about 1 month ago - Ubi-Raziel - Direct link
Hello everyone!

I'm sorry to read you're all still affected by this issue.

Our team have been looking at this issue over the months and we have not yet been able to determine why some players are greeted with this error.

A new investigation has started and I'm forwarding all affected accounts to the team. Please refer to the sticky thread that I made here: https://forums.ubisoft.com/showthread.php/2314068

There are just 2 steps to try. If it doesn't work, add a comment letting us know and we'll forward your account to the team.

Thank you!
about 1 month ago - Ubi-Raziel - Direct link
Originally Posted by Teamz-.-
Hello how are we gonna get our reward by now that we are missing?
Hello!

We don't have an answer to this question just yet but we will try to find out for you.

This is an important event for many and we would like all players to have the chance to gain their Twitch Drops.
about 1 month ago - Ubi-Raziel - Direct link
Originally Posted by Sup3rmensch
This question bothers me too. I don't know, i can record a video while watching a stream for 3 hours straight if needed
I'm sure a video won't be necessary I don't have a concrete answer to this just yet, but I'm keeping close with the investigation.

Discussing this on the forums helps us track which players are affected.


Originally Posted by Teamz-.-
Thanks god that someone is finally trying to help us out with this problem.
We will always do our best. Apologies if communication on this issue has been weak in the past.
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Links in this thread

[Website] Twitch Drops error - "An error occurred while enabling rewards..." | Forums
Hello everyone, welcome to this thread. We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title. Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you - - Browser troubleshooting: https://support.ubisoft.com/Article/000062631 - Un-link then re-link your Twitch account:


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