Original Post — Direct link
Hello there,

So since a week or 2, I've been having the issue that I randomly get very long loading times, when I wait I get kicked for excessive loading time. When I Alt+F4 out of the game and restart the game I can reconnect just fine. I've had this happen in Casual, Unranked, Ranked and Custom Matches. Some days it doesn't happen, sometimes it happen twice in the same match. I've tried verifying the game files, disabled my firewall, forwarded the recommended ports, reset host files. I've tried everything I can think of so any help is appreciated.

Thanks for your time.
over 2 years ago - Ubi-Viral - Direct link
Hey, BYG-Otis!

Sorry to hear that you are encountering long loading times and thank you for the steps that you have tried.

Is your game on a hard drive or an SSD?
Does this seem connectivity-related or hardware-related?
over 2 years ago - Ubi-Viral - Direct link
Originally Posted by BYG-Otis
Just had the issue again, round ends, loading screen starts and it keeps loading. my teammates can select operators just fine, and eventually, I get a random operator assigned, but it just keeps loading. Have to Alt+F4 out of the game and restart it to play again.
Can we ask that you try the steps from the link below:


In particular the port forwarding section. Please let us know if the issue continues after this.

Thank you.
over 2 years ago - Ubi-Viral - Direct link
Originally Posted by BYG-Otis
Just tried the steps, I will see if the problem reoccurs, thanks in advance
That would be great, thank you.
over 2 years ago - Ubi-Raziel - Direct link
Originally Posted by BYG-Otis
Just had the problem again, played an unranked, a ranked match after that and the second ranked match on the second round it happened again.
Hello, thank you for coming back to us.

This behaviour is very unusual, and it doesn't appear to reflect any currently known issues.

Is this something you're able to provide a video of, so we can get a clear understanding of what happens?

Since this issue started happening, can you think of anything that may have changed? For example, changing internet provider or installing a new software.

At this stage I believe it's best we review your port forwarding configuration, to check for any issues. Please provide us with the following -

- An image of your port forwarding configuration
- A MsInfo report: https://www.ubisoft.com/en-gb/help/article/000078753

We recommend adding these to a support case, then you can comment the case number below.

Thank you!
over 2 years ago - Ubi-Orion - Direct link
Originally Posted by BYG-Otis
I've opend a support case, the number is: 14733529
Thanks. I can see that one of my colleagues has picked this up and has been looking into your case with you.

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