[2021] [Keys/Codes]i bought the operator pack and a day later the operators i bought were gone

Hi everyone! This issue should be resolved. However, if you're still experiencing it, please reach out to the Support teams either on the Support Portal, Support Twitter, or Support Facebook, so that they can further look into it with you!


Also, I have merged multiple of your threads into a main one so we can keep everything in one place.

Hi everyone,

As UbiKoreanBBQ had mentioned, we've deployed a fix for this, and it has solved the issue for the majority of players. It's really unfortunate that you're still having this issue, PanChrupcio and LuannTakrila. We'd certainly like to investigate further, in that case.

Can you get me a screenshot showing these operators still locked? Pointing your camera at the screen would do, but ideally we'd love for you to take screenshots through your console's screenshot sharing function. Please upload them to me here on the forum.

I'll then be able to reach out for clarification on what is happening with this. Thanks for your help!

Hey there, LuannTakrila!

I am sorry to hear that these operators are missing for you.

Did you purchase the roster bundle and now all of those operators are missing for you? Please let me know!