[2022] Getting disconnected from Ranked with an instant Abandon Sanction.

@onframe1 Hi there, and I'm sorry that you're receiving these disconnects and subsequent abandon penalties. While Support cannot lift these sanctions, can you please go through our PC Connectivity Steps here to see if your problems with these disconnects improve?

Hello @onframe1 thanks for getting back to us.

When the game crashes and closes, you should, in theory, have been disconnected from the server as the game was closed.

In general, they both should work the same way. Whether you disconnect or crash out of a game, you should be given the option to rejoin. If you are not given the option to, or you have not reconnected in time before the match ended, you may receive an abandonment penalty for ranked matches.

If you have been disconnected from a match previously or left a match, the game will remember this and may give an abandonment sanction straight away.

Hi @OnFrame1

Regrettably we're unable to disclose details of how these penalties are issued, in order to maintain the integrity of our internal systems.

We'd like to recommend following the steps given in our guide, to help prevent these disconnections in future. These steps are designed to give you the best chance of staying connected to our services possible.

If this continues to be a regular issue, please let us know, and we will help to investigate further.

Many thanks.

@onframe1 I understand that this is frustrating, and I do apologize. Are you getting any specific error messages, or just a message that you are not able to reconnect to ranked?