[2021] [Gameplay]black screen

Originally Posted by captain_vanny
hello my friend captain_tuiga has a bug where randomly a area of a map goes black we checked if its his computer but no its the game if u can help us out itll be great thank you

Hey there.

Has he tried verifying his installation? If he has and the issue persists can you confirm which map and which area this occurs in and if possible provide images or even better video demonstrating this please? Thanks.

I do apologize that this is happening, captain_vanny. Could you please have your friend capture a video clip of this happening and then upload it to YouTube and provide me with the link? Thank you!

Hello captain_vanny, thank you for the video.

Is this what happens in-game, your match starts to lag and eventually freezes and crashes?
For the crashes you are experiencing, I would recommend the following steps -

- Run the game as administrator via the game's .exe file, right click on the file, select Properties, select Security tab, check to make sure the current PC user has Administrator privilege's for this file

- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1) (Windows 11 not currently supported)

- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS.

- Verify the game files to fix any corrupt or missing files that may be causing the crashes

- Disable all background software in Task Manager and try a clean boot/restart of PC in case any software is interfering with the game

- Make sure the game is whitelisted as not a threat in your anti-virus software, in case it prevents the game from launching or connecting online

- Re-install any supporting software required for the game such as DirectX, Visual C++ x64 and .NET Framework 4.5, which can usually be found in the 'Support' folder

- Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1)

This support article should explain how to perform some of these solutions -
https://www.ubisoft.com/help?article=000061047

Please let me know if you need any help with the steps above and I will happily explain further.