[2020] 2-step verification wont let me use my number

Hey, Ezg2003!

So we can look into this further with you, please reach out to us via private message on our social channels here:

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We are unable to assist with this issue on the forums due to Data Protection.

Thank you.

Originally Posted by Wolfwhoelse
I am also having issues adding my phone number on the 2-step verification, and i tried my families phone number and a online temporary one but it wont accept it kept saying it is not able to put it. can you help?

Hello!

We are aware that phone numbers sometimes cannot be added to a Ubisoft Account, this is being investigated by our Accounts team.

In the meantime, you should have the option to skip adding a phone number.

Thank you!

Hi Fez6911, welcome to the forums.

This issue has been brought up to the team and has been under investigation, however we found attempting adding a phone number and the authentication could label that number as suspicious as a security measure. There are various reasons why adding a phone number can fail, one of which is simply entering the country code incorrectly or the number itself.

Waiting till a later date to add the phone number to the account can usually resolve the issue and please make sure to avoid numerous repeat authentication requests, as this can also cause your phone number to be labelled as suspicious preventing you from adding it to the account at that time.

If you continue to experience a problem adding your phone number to the account, more details about our SMS service can be viewed on this support article, here -
https://support.ubisoft.com/Faqs/000054420