[2020] Permanently Banned

Original Post — Direct link

hello, the admin or the game developer, I was banned for cheating but I have never cheated on this game I have several console accounts and only one pc in which I put money to be at the same level as my console account. I do not understand the reason for the ban because I have never cheated in all my playing hours, around 300 hours of play done on my pc account only I am not sure if its detecting my vpn or another software of my pc i would like my account to be reevaluated 0 cheat has been put on my pc. thank you for taking the trouble to read

over 3 years ago - UbiKoality - Direct link

Hi there, DelBingo! I'm extremely sorry to hear about the sanction that has been placed on your account. As I am not able to assist with account bans of any kind over the forums, please open a case at support.ubi.com to submit an official ban appeal. From there, our team will investigate your case and your account then let you know once a decision has been made. Please keep in mind that the team's decision is final and cannot be overturned. Thank you for your patience in the meantime!

over 3 years ago - UBI-Froggard - Direct link

Originally Posted by ZacTheFirst
I really think it’s unfair that I put all my effort in the game 100hrs and get falsely banned,
I then appealed and it got denied, I think I just got reported alot
Which is truely unfair or it is someone that got me banned even though I have never cheated
So please I spent a lot of hard work money and effort into this game and it is not right that I can get banned for no reason

If you have already contacted the team through a support ticket and had your account looked into, then we can't get it removed I'm afraid.

False reports from players will not result in a permanent ban and a denied appeal.

over 3 years ago - Ubi-Karl - Direct link

Hey lilrh7, thanks for reaching out!

I've looked into your account and can see that you have already appealed your suspension. Please note that this can only be done once and therefore regrettably we will unable to assist you with this any further.

If you have any queries about this, please reach out via the case itself.

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