[2021] PINNED: Reporting bugs

In case you found a bug, please follow the steps depending on its type. However, be sure the problem is not on your end.

Before reporting, please do the following steps:

• Verify game files after downloading updates to ensure no broken files.
  
  
• 3rd Party troubleshooting SCUM guide.
  
  https://nkx.co/gaming/article/QzgKEC
  
  
• EAC troubleshooting guide.
  
  https://answers.ea.com/t5/Technical-Issues/Easy-Anti-Cheat-troubleshooting-steps/td-p/7437695
  
  
• EAC Reccomended - Virus And Rootkit Removal
  
  https://www.easy.ac/en-us/support/apexlegends/guides/malware/
  
  
• EAC Antivirus compatibility Guide
  
  https://www.easy.ac/en-us/support/apexlegends/guides/antivirus/

Level design bugs:

• Have you found a bug related to the level design? Anything from floating vegetations, holes in the terrain, or being unable to climb ladders - please report those in the following way:
  
  
• Walk up to the affected area, closer the better.
  
  
• Press CTRL + C
  
  
• Open notepad or create a bug thread and press CTRL + V to paste your current location.
  
  
• For example:
  
  Able to climb ladder from opposite side of the wall at bootcamp... http://prntscr.com/ne7xk9 location: {X=239319.344 Y=-42170.848 Z=25081.572|P=59.553474 Y=328.709351 R=0.000000}
  
  
• Reporting level design bugs in this way saves us a lot of time, so we don't have to walk for hours around the level to find an exact location of the problem. Thanks in advance!

Reporting other bugs:

• A bug needs to be reproducable multiple times in order for us to fix it. You can help us by submitting the following information:
  
  
• Example of exact reproduction steps:
  
  1) Place and fill barbed spike traps
  2) Bury them
  3) Restart the server
  4) After the server restarted, the traps will be unburied.
  
  A video of the bug if you have it, as well as any relevant screenshots!
  
  
• If the bug relates to a location, please copy and paste the location (as shown in the "Level design bugs" section).
  
  
• Try the bug out on different official servers, and in singleplayer as well.
  
  
• Important! Please include the DxDiag report file. To get the file, press the Win key on your keyboard, type "DxDiag" and then "Save All Information".
  
  
• Please post a new thread with on the bug reports forum.
  
  https://steamcommunity.com/app/513710/discussions/6/