[2022] Game randomly crashes on my friend's new PC

From that trace the crash is in the Intel video driver. This game is not supported on Intel video systems, but that normally just means it runs slow, not crashes.


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log  

There is no crash in this game recorded in that dxdiag. In fact it's weirdly blank at the end there. Are they having any other problems on this machine?

Note that with an Intel video system, there is no need to run in borderless mode; that issue only happens on nVidia.

It seems a bit odd to me that the Intel video driver is from 2020 in a Windows 11 installation. I suggest they go to Acer support and check for a newer one, or Intel themselves:

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products. downloadcenter.intel.com