Hey there everyone!
Thank you for all the responses and information that you have provided, this provides our engineers insight into what is happening in addition to the stuff that we've already got.
We are still investigating the issue and really appreciate everyone being patient with us. Sorry my updates have not been as frequent as I hope it would be, but I'll definitely respond back here once we have a fix!
Thanks!
Hi there! Good news, we have resolved the issue and you should be able to get in games successfully now. If you are still running into issues, feel free to let me know! Thanks again for being patient with us as we try to diagnose the issue.
EUNE, iOS tablet. Polish IP/provider.
We believe we fixed it, LMK if you are still having issues!
Sorry everyone! Trying to find a fix :(
Any progress?:P
Not yet :/
it appears to not be global, so any regional info on where you are playing from and the region you are trying to play on is helpful.
I tried opening it in JP and EUNE server. My device is Honor 10. App version 10.1833...
When you first open the app, the play button wont work
When you relaunch it, you will then be placed in an endless queue.
When you try to play Tutorial, the tabs at the top will disappear.
Uninstalling and reinstalling the game after attempting to play Tutorial will then reconnect you to the tutorial game once you launch it.
Thank you! This is really helpful
Hey there everyone!
Thank you for all the responses and information that you have provided, this provides our engineers insight into what is happening in addition to the stuff that we've already got.
We are still investigating the issue and really appreciate everyone being patient with us. Sorry my updates have not been as frequent as I hope it would be, but I'll definitely respond back here once we have a fix!
Thanks!
Sorry everyone, we are still investigation and haven't found the root of the issue. Any information around region, device, app version and etc will be helpful!
devtrackers.gg
