Original Post — Direct link

hello ubi can you pls do somenthing with patch out because im try crash on desktop and matchmaking that can players not join on main mission im try matchmaking but its so stupid i did see players on other side and leave do on main mission and open world do but im try matchmaking there is no others join on main mission and etc but its almost with no patch out on the division 2 this so stupid because no others join on matchmaking on main mission world 1 and no others can join them pls do somenthing with this patch out for the division 2 because we need fixing many more bugs and thats because you do servers maintenance on no patch notes or etc pls do somenthing ubi im try matchmaking and etc and crash on desktop but i can do not capture screen or a video because you try to talk on others players for nothing and im waiting for this patch pls ubi many more people leave because players try matchmaking and crash desktop and etc and there too many bugs can you pls ask me when will you this patch notes out for many many bugs fixing ? and pls do this asap per patch like warframe patch notes its fun because the division 2 has many bugs in game pls fix this bugs per patch

thx from lordofsidious for asking ubisoft the division 2 for asking bugs fixing 🙂

over 2 years ago - Ubi-Viral - Direct link

@lordofsidious Hey! Thank you for getting in touch.

Just to confirm you are having crashing and connectivity issues in The Division 2?

To troubleshoot crashing issues, please try the steps here.

To troubleshoot connectivity issues please complete the steps here.

If the issues continue please let us know.

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@lordofsidious We appreciate your reply. Just to confirm you did all of the steps I sent?

Also you mentioned that you are having matchmaking issues. Are you getting a specific error when you have this issue?

over 2 years ago - Ubi-Viral - Direct link

@lordofsidious Thank you for your reply and thank you for the image. Can we ask that you try the steps here to troubleshoot this.

If the issue continues please let us know.

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@lordofsidious OK and you completed the port forwarding?

over 2 years ago - Ubi-Viral - Direct link

@lordofsidious Thank you for your reply. Can you confirm how long it normally takes to matchmake?

over 2 years ago - Ubi-Viral - Direct link

@lordofsidious OK how long do you normally wait?

over 2 years ago - Ubi-Mushy - Direct link

@lordofsidious I believe @Ubi-Viral was asking how long you typically wait before you find a match.

over 2 years ago - UbiSushiVamp - Direct link

@lordofsidious Thanks for sharing the post about this as well. If you have gone ahead and completed all the troubleshooting and your match making times are still taking a long time please create a support ticket with our team and provide them with an image of your ports you forwarded along with your Msinfo and DxDiag files.

over 2 years ago - Ubi-Nacho - Direct link

@lordofsidious Hi there. Thank you for your reply here.

Following our connectivity articles is a way to ensure the software has its best chance of being able to communicate with our services. Making sure that this troubleshooting is carried out allows us to fix common problems, or move on to more tailored troubleshooting. Attaching your system information to a support case will allow us to paint a better picture of how best to help you.

We're sorry to hear that after the steps you've tried, you've been unable to resolve this matchmaking issue. Should you wish to resume troubleshooting at any point, you're welcome to get in touch, and we'd be happy to help.

We're contactable here, or via any of the following:
Ubisoft Support Website - http://support.ubi.com/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/