Original Post — Direct link

Hello,

Today i obtained the trophy to complete all the master challenges in gold but the trophy on ps4 for obtaining just 1 gold doesn’t pop. I tried to use an old save to start from the begining and win 1 gold but it doesn’t pop.

Since several months i still have as well 3 trophies that didn’t pop when i transfered my save from ps4 to ps5. I have contacted ubi support but it is still not fixed even though in a previous patch it was saying otherwise.
The 3 trophies missing are:

  • reach settlement level 3
  • reach settlement level 6
  • beat all orlog players


So now i have 1 trophy that doesn’t pop on ps4 (1 gold in a master challenge dlc) and 3 on ps5 that doesn’t allow me to get the platinum trophy (reach settlement level 3&6 and beat all orlog players).

Please find a solution. And i tried everything the ubi support asked me to do like restart the database from the ps5, restart the ac valhalla licence…

i would really appreciate if somebody could help me.

over 3 years ago - Ubi-Keo - Direct link

@peanutbleu I'm sorry to hear that three of the trophies have not unlocked for you on the PS5.

When loading a save the trophies do not automatically unlock and require an action to make them unlock again. For the majority of trophies this will be completing a main or side quest. Can you confirm if you have tried that or if its possible to do that if you have not already completed all of quests available? If you already have completed all of the quests available then I would recommend loading a previous save that still has some quests available then try completing one.

Another thing you can try which may sound strange but has worked for some players, is to talk to Petra in Ravensthorpe and take her to bed.

over 3 years ago - Ubi-Keo - Direct link

@peanutbleu I'm sorry to hear that three of the trophies have not unlocked for you on the PS5.

When loading a save the trophies do not automatically unlock and require an action to make them unlock again. For the majority of trophies this will be completing a main or side quest. Can you confirm if you have tried that or if its possible to do that if you have not already completed all of quests available? If you already have completed all of the quests available then I would recommend loading a previous save that still has some quests available then try completing one.

Another thing you can try which may sound strange but has worked for some players, is to talk to Petra in Ravensthorpe and take her to bed.

over 3 years ago - Ubi-Keo - Direct link

@peanutbleu I'm sorry to hear that three of the trophies have not unlocked for you on the PS5.

When loading a save the trophies do not automatically unlock and require an action to make them unlock again. For the majority of trophies this will be completing a main or side quest. Can you confirm if you have tried that or if its possible to do that if you have not already completed all of quests available? If you already have completed all of the quests available then I would recommend loading a previous save that still has some quests available then try completing one.

Another thing you can try which may sound strange but has worked for some players, is to talk to Petra in Ravensthorpe and take her to bed.

over 3 years ago - Ubi-TheBerry - Direct link

Hey @peanutbleu!

I'm afraid we don't have the tools or facilities available to force any PlayStation Trophies or Xbox Achievements in any titles as these run on systems catered to by the platforms themselves, so we cannot provide any guarantee that a fix per-say will be issued.

At this time, for some trophies the requirements will have to be completed again for the them to be triggered on the new platform.

We understand this can be an inconvenience, particularly when having to start a new game to re-trigger those earlier quest trophies and are happy to pass this feedback onto the team, however at this time we cannot unlock these for players.

Sorry for the disappointment and if there's anything more we can help with, please don't hesitate to let us know.

Thank you!

over 3 years ago - Ubi-TheBerry - Direct link

Hey @peanutbleu!

I'm afraid we don't have the tools or facilities available to force any PlayStation Trophies or Xbox Achievements in any titles as these run on systems catered to by the platforms themselves, so we cannot provide any guarantee that a fix per-say will be issued.

At this time, for some trophies the requirements will have to be completed again for the them to be triggered on the new platform.

We understand this can be an inconvenience, particularly when having to start a new game to re-trigger those earlier quest trophies and are happy to pass this feedback onto the team, however at this time we cannot unlock these for players.

Sorry for the disappointment and if there's anything more we can help with, please don't hesitate to let us know.

Thank you!

over 3 years ago - Ubi-TheBerry - Direct link

Hey @peanutbleu!

I'm afraid we don't have the tools or facilities available to force any PlayStation Trophies or Xbox Achievements in any titles as these run on systems catered to by the platforms themselves, so we cannot provide any guarantee that a fix per-say will be issued.

At this time, for some trophies the requirements will have to be completed again for the them to be triggered on the new platform.

We understand this can be an inconvenience, particularly when having to start a new game to re-trigger those earlier quest trophies and are happy to pass this feedback onto the team, however at this time we cannot unlock these for players.

Sorry for the disappointment and if there's anything more we can help with, please don't hesitate to let us know.

Thank you!

over 3 years ago - Ubi-Borealis - Direct link

Hello there @peanutbleu!

Any new regarding a New Game Plus feature will be shared on our official platforms and within the News & Announcements forum, so I recommend checking these places regularly for the most up-to-date information.

I'm sorry to hear that "Builder," "Home Sweet Home," and "Orlog Champion" have not retroactively unlocked for you after your migration to PS5. We have an ongoing Megathread for this issue you that you might want to check out.

I've shared your report with the development team as part of the ongoing investigation.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @peanutbleu!

Any new regarding a New Game Plus feature will be shared on our official platforms and within the News & Announcements forum, so I recommend checking these places regularly for the most up-to-date information.

I'm sorry to hear that "Builder," "Home Sweet Home," and "Orlog Champion" have not retroactively unlocked for you after your migration to PS5. We have an ongoing Megathread for this issue you that you might want to check out.

I've shared your report with the development team as part of the ongoing investigation.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @peanutbleu!

Any new regarding a New Game Plus feature will be shared on our official platforms and within the News & Announcements forum, so I recommend checking these places regularly for the most up-to-date information.

I'm sorry to hear that "Builder," "Home Sweet Home," and "Orlog Champion" have not retroactively unlocked for you after your migration to PS5. We have an ongoing Megathread for this issue you that you might want to check out.

I've shared your report with the development team as part of the ongoing investigation.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

You're welcome, @peanutbleu!

I'd recommend following the linked Megathread for all updates from the investigation into trophies not unlocking retroactively. You can also check the News & Announcements forum for updates as well 🙂

over 3 years ago - Ubi-Borealis - Direct link

You're welcome, @peanutbleu!

I'd recommend following the linked Megathread for all updates from the investigation into trophies not unlocking retroactively. You can also check the News & Announcements forum for updates as well 🙂

over 3 years ago - Ubi-Borealis - Direct link

You're welcome, @peanutbleu!

I'd recommend following the linked Megathread for all updates from the investigation into trophies not unlocking retroactively. You can also check the News & Announcements forum for updates as well 🙂

almost 3 years ago - Ubi-Oxavo - Direct link

Hello @lougar5959 and welcome to Discussions!

Happy to hear it worked for you! Please don't hesitate to reach out to us if you need additional assistance or any other questions.