[2022] Division 2 Expertise is it broken?

Hey there @Hefeydd_

While there are not any devs here on the player support forum, we can get your concerns escalated to them once we collect enough information.

First, I will need a screenshot showing that you were at expertise level 10 at some point before lowering back down to level 9. Once we have that, I can get your account information forwarded to the Team for review to see if we can figure out why this happened!

@hyper-sniper Hey there! I'm sorry to hear that you also experienced this issue. Would you be able to provide an image like @Ubi-SleepyGoat described above? An image showing what expertise level you were at, and then another one showing it was lowered. Once we have that, we can pass it along to the team so they can look into this issue further. Thanks!

Hey again @Hefeydd_

I will reiterate, we will need to see a screenshot showing that you were at Expertise 10 and that it was lowered to 9. A screenshot showing that you are currently at 9 does not display that your expertise lowered.

If you have this happen again after reaching a higher expertise level, please let me know at that point. Unfortunately, without seeing visual proof that your expertise level lowered, there is no way for us to get this reported or investigated.

Hey there @hyper-sniper

In order to report this, I would need visual proof that your expertise level was at 10 and reduced to 9, as the original post that opened this thread claimed.

Once we have a set of images that displays that, I can get this reported!

Hey @hyper-sniper,

As there is no guarantee the game team will encounter the same issue you're reporting, the more evidence and examples we're able to collect to raise, the better.

Without this information, the team are limited in available resources to effectively investigate and it will ultimately take longer to resolve the issue.

@hyper-sniper I do apologize for the frustration!

Requesting a short video clip demonstrating a bug is quite common in the bug-reporting process. If the team responsible for fixing this issue is having difficulties with reproducing it (another essential step in the process) a video would help them tremendously.

As previously stated by @Ubi-SleepyGoat as soon as we have that video clip, we'll be more than happy to send this report up. Until then, let us know if you need help with any other issue, otherwise please refrain from posting in this thread so that we can help other players. We appreciate it!

Hey there @echolecter and @hyper-sniper

I can assure you that our team carefully reviews every issue that we submit an investigative report for. I'm not able to submit those reports without screenshot or video evidence of an issue occurring.

Please provide me with the requested screenshots or videos at your convenience! I'll be happy to send them right up to the relevant teams as soon as we have them.