Original Post — Direct link

Hello Division Devs,

I worked my way through my Expertise to get to Level 10 and last night I levelled up whilst I was in my going through my gear and sorting out what to donate I went back to the main Expertise screen and instead of being on 10 it went back to Level 9...? I won't say what I said it was rather blue but what the heck I spent all that time and effort on my Expertise and instead of going to Level 10 it went back to Level 9. Sadly I do not have a recording because consoles are useless at recording anything. But it was already on Level 9 and I was half expecting this to go to Level 10 I was so ruddy annoyed and angry I should now be on Level 10 and yet the digit didn't change it stayed on Level 9. To say that I am angry is an Undetstamenent the amount of work that we have to put into the Expertise System itself is a lot and for this to not move from a single digit to double digits... Well, I won't say what I want to say because I would be banned from the forum. But it was an absolute joke to be put back to Level 9 when I was already on level 9 and it didn't change to Level 10...? So the question here is, is Expertise broken?

24 days ago - Ubi-SleepyGoat - Direct link

Hey there @Hefeydd_

While there are not any devs here on the player support forum, we can get your concerns escalated to them once we collect enough information.

First, I will need a screenshot showing that you were at expertise level 10 at some point before lowering back down to level 9. Once we have that, I can get your account information forwarded to the Team for review to see if we can figure out why this happened!

23 days ago - Ubi-Perseids - Direct link

@hyper-sniper Hey there! I'm sorry to hear that you also experienced this issue. Would you be able to provide an image like @Ubi-SleepyGoat described above? An image showing what expertise level you were at, and then another one showing it was lowered. Once we have that, we can pass it along to the team so they can look into this issue further. Thanks!

20 days ago - Ubi-SleepyGoat - Direct link

Hey again @Hefeydd_

I will reiterate, we will need to see a screenshot showing that you were at Expertise 10 and that it was lowered to 9. A screenshot showing that you are currently at 9 does not display that your expertise lowered.

If you have this happen again after reaching a higher expertise level, please let me know at that point. Unfortunately, without seeing visual proof that your expertise level lowered, there is no way for us to get this reported or investigated.

19 days ago - Ubi-SleepyGoat - Direct link

Hey there @hyper-sniper

In order to report this, I would need visual proof that your expertise level was at 10 and reduced to 9, as the original post that opened this thread claimed.

Once we have a set of images that displays that, I can get this reported!

19 days ago - Ubi-TheBerry - Direct link

Hey @hyper-sniper,

As there is no guarantee the game team will encounter the same issue you're reporting, the more evidence and examples we're able to collect to raise, the better.

Without this information, the team are limited in available resources to effectively investigate and it will ultimately take longer to resolve the issue.