I just updated my Division 2 game today (it's been a month or 2 since I last played) and my game won't start now, it says something about an "unrecognized game client"?
I run NO mods ever and have played the game for hours and hours already.
Any ideas on this one?
thanks
Hi @jbblack007 apologies for the late response.
I am also sorry to hear that you are experiencing issues launching your game.
If you are still experiencing this could you please try verifying your game files then try again.
However, if the issue persists could you also try uninstalling/reinstalling the Ubisoft Connect launcher then retry.
Hey @cognizantwall
I'm sorry to hear you have been having this issue launching the game.
Please can you try uninstalling Ubisoft Connect and downloading a fresh installation from our site here, to make sure you have the most up to date version.
Hey there @munkoria, thanks for taking the time to get in touch, I am sorry to hear that your problems are persisting.
We're not aware of any active issues regarding this error message. Therefore can you please once more fully reinstall the game and supporting software, and then run it as administrator for me?
If you continue to experience problems, could you please reach out and create a case through the Ubisoft Support website? Also, when doing this, could you please attach your system files? These files will greatly assist our investigation. Once the case has been created, one of our specialists will be able to take a closer look into why this might be happening.
For anyone else who comes across this thread, and has been experiencing this "unrecognised game client" message after going through the troubleshooting previously provided by my colleague and myself, could you please also reach out and create a case through the Ubisoft Support website?
If you are experiencing issues creating a case, please note that we have other social media platforms available where you can also reach out to a specialist. You can find our dedicated Facebook and Twitter support here.
Hi @baodor15, welcome to Discussions! I'm glad you were able to get this fixed! Also, thank you for sharing what worked for you so that other people can try it and see if it helps them as well. Do you recall what particular file was being quarantined?
Hey @ragnarr_redwolf, have you been able to remove the file from quarantine and authorize all files from The Division 2?
Have you reinstalled the launcher as well ?
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