Original Post — Direct link
Hi,

I am having low fps and low performance issues since OCT 20th.

Division 2 has lost almost 15fps-20fps for me. After over 200hrs of gameplay, the performance has gone down real hard. I have tried all fixes possible from my end:

1. verifying the game files
2. re-installing the entire game
3. re-installing uplay/ubisoft connect
4. clearing cache for Nvidia
5. re-installing Windows 10 (twice - once with older drivers ; then with latest cumulative package)
6. using latest drivers for AMD and NVIDIA
7. using the last known best working driver for me for AMD and NVIDIA

Nothing has changed anything. the fps on the home screen has always been an indicator for me to determine performance. Its usually at 103 but now sits at 90. the in game fps, in WONY, never fell below 65fps on the settings of my choice (medium) but now is dipping below 45fps, while in Washington, during gunfire, its dropping below 35 (it never went below 50 in Washington).

all other games I am currently playing are performing normally as before, namely:

Division 1 (yes, division 1 is working awesome)
Doom Eternal
Warframe
Devil May Cry 5
Halo Master Chief Collection
Gears Tactics
Hades
Persona 5

Another thing I have noticed is that the shadercache folder in the game save location is not forming anymore. I play on dx12 and that folder has stopped forming. DX11 and DX12 are giving exact same fps while DX11 is outperforming in some areas. This has also not happened before with DX12 always being 15-20 fps ahead of DX11 and much more stable.

I have an Asus TUF fx505dt laptop with a GTX1650 (driver: 457.30; game is set to Utilize GPU for Max Performance in Quality and Prefer Maximum Performance in Power Management Mode) and AMD 3550H CPU, Windows 10 Build 19042.630 (Enabled: Hardware Accelerated GPU Scheduling) with 16gb RAM.

Its not a great system, i know, but the game was still performing great till October19th. I have tried to give as much detail as possible. I still play the game, but rarely as the constant fps drops makes it very difficult.

Kindly help!
over 3 years ago - Ubi-Houck - Direct link
Hi MaxSteel9011!

Sorry to hear you are having performance issues since the October update.

Thank you for the information and detailed troubleshooting you have done. In this situation, we would need to start looking at system files. Can you please create a support ticket and include your Dxdiag and MSinfo files?

Please do share the URL of this thread in your message in that ticket so the team can see this information as well.

Thanks!
over 3 years ago - Ubi-Borealis - Direct link
Thanks for letting us know that, MaxSteel9011. Please note that our team is working very hard as of late to contact everyone back as soon as they can while contact volumes have been higher than normal. We apologise for any delay in getting back to you, and ask for your patience at this time.

I've taken a quick look over your case, and I can see that you haven't tried disabling background applications. Some programmes, such as overlays, can interfere with game files and cause issues like low fps or crashes. It might be worth trying a clean boot to see if any background applications are causing these issues.

Thanks!
over 3 years ago - Ubi-Ginge - Direct link
Can you DM us copies of your DXDiag and MSInfo files via either Twitter DM or Facebook PM so we can look deeper into this
over 3 years ago - Ubi-Redbeard - Direct link
Thanks for the update on this, MaxSteel9011.

I do apologise for any inconvenience caused.