[2021] Not getting Proficiency Caches on level up

Hello Agents! I am sorry to hear that you are missing your proficiency caches. Would you be willing to send me a screenshot of your current level? Along with a video of you leveling up but not getting the cache? Thanks!

Hello there, @blacklab3l_ ! Thank you for that confirmation. I am sorry to hear that you are also experiencing this missing proficiency cache issue. To clarify, would you kindly send me a screenshot showing your character level, along with your season level? Also, were you playing a specific directive or in a group when this issue occurred? Additionally, will you please confirm the platform you are playing on so that I can investigate this further for you? If any other agents are still encountering this issue, would you kindly provide me with the same information so that I may continue assisting you as well?

@recklss_tortuga Hi there!

Sorry to hear you've also been affected by this.

Would you be able to provide the information requested in Ubi-Ray's response, so that we can look into this further for you?
Alternatively you're welcome to reach out to our support team here.

Thank you.

Hello there @alientookmybeer!

Thanks for sharing your own experience and explanation. To my knowledge, during the progression through the season levels (1-100) players should only gets the season rewards, not the Proficiency caches. Once you have reached level 100 / the seasons end, you should be able to get Proficiency caches again.

If you have reached level 100 and aren't receiving Proficiency caches when levelling up, please don't hesitate to reach out so we can investigate further.

I apologise for any confusion that may have been caused, and hope this explanation provides further clarity.

Thanks!