[2020] DirectX 12 still makes the game crash to desktop - any updates? | The Division 2 Dev Tracker

Original Post — Direct link

Dear The Division 2 Support-Team,

DirectX 12 will still crash the game to desktop, sometimes after a few minutes, sometimes after 2 hours. It appears to occur randomly. The newest GeForce Game Ready 431.60 WHQL driver did not fix the issue. Instead, NVIDIA confirms in the release notes of the driver https://us.download.nvidia.com/Windo...ease-notes.pdf on page 14:

[Tom Clancy's The Division II]: The game may crash when played in DirectX 12 mode. [2587043/200406322]

Therefore my question: Is there any news on your end concerning the DirectX 12 crashes? Are you working on something? I would love to play the game in DirectX 12 since it makes the game run much smoother compared to DirectX 11, but the crashes make it very annoying - especially if you are crashing in the middle of organized group content like the raid.

Kind regards

S3lll

over 5 years ago - Ubi-Mark. - Direct link

Hello S3lll,

Sorry to hear that you are experiencing this. To identify the issue, we need to gather as many details as it's possible and that's why I'd like to ask you for some data.

Could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

Our Customer Support team will investigate this further for you.

over 5 years ago - UbiMorning - Direct link

Hey everyone! The crucial part of reporting this issue is verifying if you have the same issue on DX11. If you have no issues on DX11, that is something we would want to investigate. If you have performance issues with DX11 and DX12, this is a completely different issue we can look into for you.

To get assistance, you will need to submit your MSINFO files, and please state if you have this issue on DX11 and DX12.

about 5 years ago - Ubi-Mark. - Direct link

Originally Posted by skunks1r
What windows build are u using, as ive always crashed in dx12 since the Alpha days, but 3days ago i upgraded my windows build from 1803 to 1903 and now it doesnt crash in DX12.(and ive been playing 10hrs stright every day.. I will say yesterday i upgraded to teh newest Nvidia drivers 436.02 and it causes massive mico stutter, reverting back to drivers 431.36 - runs perfectly in dx12.. so i wont be updating my drivers or windows again for a long time..
Hope this helps you..

Thanks for sharing this! I'm glad that the issue has been resolved for you

about 5 years ago - UbiMorning - Direct link

@RedIndianRobin As I stated previously:

To get assistance, you will need to submit your MSINFO files, and please state if you have this issue on DX11 and DX12.

I checked your account in our system, and do not see a ticket currently open about this issue. If you would like assistance with this issue, please submit your files and state if you only have this issue with DX12 or DX11 as well, and then send me a DM with your ticket number.

about 5 years ago - UbiMorning - Direct link

@Ultrahurt Can you please update your ticket with if you only have this issue with DX12, or if you have the same issue on DX11. Thank you!

almost 5 years ago - Ubi-Swaggins - Direct link

Hey WrecK3rr,

I can appreciate the issue is frustrating and it may be irritating to be asked for your MSinfo and DXDiag by ourselves, but we do this so the dev team can investigate the issue fully with system files of affected users.

If you are experiencing this issue, please do not hesitate to get in touch via our support site and include your MSinfo and DXDiag, this does help the team with trying to pin down the root cause.

Cheers,

over 4 years ago - Ubi-Shikallum - Direct link

Hey everyone,

We are currently investigating issues with Dx12.

If we need any further info from you guys we will get back to you here!

over 4 years ago - Ubi-Shikallum - Direct link

If you haven't already, can you please contact us on chat and provide us with your Dxdiag and Msinfo:

https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

https://support.ubi.com/en-GB/Cases/New

We will need this to investigate the crashes further

over 4 years ago - Ubi-Redbeard - Direct link

Thanks for the continued updates on this, folks.

If anyone is able to provide their DxDiag and MsInfo files for investigation, please do so via live chat here.

over 4 years ago - Ubi-Shikallum - Direct link

Hey everyone,

I hope you can appreciate that this is a busy period for us at support.

The devs are looking into the issue on their end using your system files that you send in (thanks btw)

However, if you haven't already, can you contact us via live chat and have your dxdiag and msinfo ready to give to our support agents there that would be a great help. We will be able to pass these on to the devs, or have a look ourselves and find something out of the blue with your specific set up that may be causing the crashes.

https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

over 4 years ago - Ubi-Shikallum - Direct link

You can find contact times for each region here: https://support.ubisoft.com/en-GB/Contact#en-gb

over 4 years ago - Ubi-Swaggins - Direct link

Thank you for sharing your workaround for this Sol3UK

over 4 years ago - Ubi-Swaggins - Direct link

Hey Corrupt.be,

The issue is still being investigated by the team. I can appreciate it is a long running issue, once we have more info to share, we will do so.

over 4 years ago - Ubi-Mark. - Direct link

Originally Posted by Corrupt.be
No it won't, this is nonsense.

If the issue persists, could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

Our Customer Support team will investigate this further for you.

If you have any additional questions, please let us know.

about 4 years ago - Ubi-Borealis - Direct link

Hey there guys!

Thank you for sharing all of your workarounds. Please be assured that our team are aware of this issue, and are currently investigating further. Once we have an official update, we will share it in the forum. We apologise for any inconvenience caused, and appreciate your patience at this time.

In the meantime, if you are encountering problems with DirextX12, please feel free to switch the game to DirectX11 mode in the game settings.

about 4 years ago - Ubi-Redbeard - Direct link

Thanks for the updates on this, folks.

As mentioned by Ubi-Borealis this issue is under investigation.

about 4 years ago - Ubi-TheBerry - Direct link

Thanks for your post Fubar-Redeye

Further to this, I advise anyone who has attempted our troubleshooting guide to no affect to please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!

about 4 years ago - Ubi-Swaggins - Direct link

Hey folks,

I am sorry that this issue has persisted for you all.

At this time, the team are still investigating this issue. Regrettably, we do not have any further information to share at this time.

Apologies for any inconvenience caused.

about 4 years ago - Ubi-Swaggins - Direct link

I am afraid we cannot provide an ETA on a fix being deployed, as we cannot speak for the team or their progress.

I can appreciate that this has been an ongoing issue for some time and for that I am sorry, but we do not have any information to provide at this time.

Once we do have information to share or an update on when to expect a fix to be rolled out, we will provide it.

almost 4 years ago - Ubi-Mark. - Direct link

Hello Agents,

Sorry to hear that you are experiencing crashes with DX12.

If the issue persists, could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

Our Customer Support team will investigate this further for you.

If you have any additional questions, please let us know.

[2020] DirectX 12 still makes the game crash to desktop - any updates?

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