[2020] The division 2 refer a friend issues

Hello Agents,

Thanks for reaching out about this! It might take a few days until you receive your reward after completing the referral program. I hope it helps!

Hello Agents,

Sorry to hear that you haven't received your rewards yet. We noticed that some players are receiving their rewards with a delay. This issue is currently being investigated by the development team. Apologies for any inconvenience caused and thank you for your patience!

Hello Agents,

Sorry to hear that. Just to clarify, this issue has been reported to the development team and it's being investigated. Once it's resolved, we are going to let everyone know. Apologies for any inconvenience.

Originally Posted by DeadshotCreed
Hello, after speaking to a representative from the support team, (all of them are fantastic and very helpful so far, especially the two I have talked to) I am going to add any small details that I can remember in the event it may help determine the main cause for the issue. I'm not sure if the program bases the reward administration off of synchronous coding, and that is why myself and others are not receiving the rewards, because as I detailed below that my first recruit and I had issues with the buff. I hope I can see the rewards be fixed for everyone soon!

The list so far:

THE BUFF:
I can recall that was the most polarized item in the system, because in my case it wouldn't be on my screen, or my recruits screen when we initially joined one another. As seen on one of the images provided, I am pointing to the buff as I see it on my first recruits name. In that instance I do recall asking him if he even saw the buff or buffs at all, and he said he DID NOT. There were other times I know that this happened with some of my other recruits I ran through the program. I think it was only two times I had us log out and then log back in which might explain why my vet dash says I only have 2 friends completed. A lot of the time though it was only one of us seeing the buff for one another, and then the other person having nothing on their ends.

THE DASHBOARDS:
As far as I know with this, it would as said above only update on the occasion we had to re-log ourselves in. I don't believe though that any of my recruits dashboards updated to be 3 of 3 missions completed. I would have to ask them again, but as far as I know they still say 0 of 3, even though on my end it completed. I did receive email notifications of the successful links.

THE SESSION:
I'm not entirely certain if this mattered, but going across the internet I was given mixed responses. Some would say the recruit needed to join onto the veteran so the veteran was the host, and others reported it worked just fine for the veteran joining onto the recruit. I can say I did a mix of both of those. I cannot remember who was the session owner though for the two completions that are currently registered on my veteran dashboard.

This was from one of my support ticket comments I added on, so when I reference a photo I cannot provide it here, as I don't have a link for it.

Thank you for your update and I'm so glad that you are satisfied with our support! I'm still waiting for an update from the development team regarding the referral program and as soon as I have it, I'll share it with you and the rest of our Agents!

Thanks for sharing what's helped you, hopefully this can help other players, I'll pass this on to the team on my end

I'm sorry to hear that you have not received your rewards, this is still being investigated by the dev team.

Could you please submit a support ticket if you haven't already done so as our Support team can check your account and also gather more information for the dev team if required.

We apologise for the inconvenience caused.

Hi guys,

I'm sorry we have no further information at the moment, the issue is still being investigated. As soon as there is an update you will be notified via the forum and your support ticket.

We apologise again for the inconvenience and thank you for your patience.

Originally Posted by Roech13
My wife bought the game and I started taking her through it. We did the 3 missions, I check my refer a friend link, says i completed it and should get the Vet loot. She checks hers and says she has completed NO missions. Over 24 hours now. I submitted a ticket but this is ridiculous. 6 months straight and this is still a problem?

Hello there Roech13! Welcome to the forums!

I'm sorry to hear you haven't received your rewards. I can see that my colleagues have since responded to your ticket asking for additional screenshots. Would you be able to update the case when you're next able to so we can take a closer look? Thank you!

Originally Posted by kchurch27
Yeah, I'm experiencing a similar issue, I did the Friend Referral 5 days ago and It says I've completed it but I've gotten nothing in my inventory or my player stash, I'm just kinda waiting hoping that it eventually shows up

(Little Edit, I am On PS4, And I have a screenshot of the issue, I'm assuming it's just taking a little while)

Sorry for the late response.

An email will be sent to confirm your rewards have been granted to your account, which should be within 24 hours of a reward level being met.

Please check the referral website regarding your reward progress:

https://thedivision2.com/referral

Additional information about the reward system can also be found in the following FAQ:

https://support.ubi.com/Faqs/000052524

If you are still missing rewards could you please contact support on one of the following channels and they can assist you further:

Facebook
Twitter
Support Ticket
Live Chat

You will also need to explain which rewards you were expecting to receive in-game.

Hi Agents!
If you've not received your rewards, can you double check your reward progress here
If you should have received rewards but still haven't, can you please contact our support team directly regarding this

Originally Posted by P-i-n-k-m-o-o-n
Been nearly two weeks without anything at all! Support promised to reply to me , but I still didn’t see anything at all from them. Just some promises... anyways , how much more time it’s gonna take for me to get my rewards?

Hello,

I can see a response was sent from the team to your case.

Please check this response by signing into support.ubi.com and My Cases.

Thank you