[2021] PS4 Pro - AC Valhalla 1.3.0 - Cannot Load Any Saved Games

Hello @qma1212,

Sorry to hear that you are unable to start your game anymore.

When your game crashes, do you receive any CE error code, by any chance? As you mentioned nothing in error history, does this mean that your game just crashes to the dashboard? Additionally, can you please confirm if you tried reinstalling your game?

Many thanks and if you have any additional questions, please let us know.

Hello @qma1212,

Sorry to hear that you are unable to start your game anymore.

When your game crashes, do you receive any CE error code, by any chance? As you mentioned nothing in error history, does this mean that your game just crashes to the dashboard? Additionally, can you please confirm if you tried reinstalling your game?

Many thanks and if you have any additional questions, please let us know.

Hello @qma1212,

Sorry to hear that you are unable to start your game anymore.

When your game crashes, do you receive any CE error code, by any chance? As you mentioned nothing in error history, does this mean that your game just crashes to the dashboard? Additionally, can you please confirm if you tried reinstalling your game?

Many thanks and if you have any additional questions, please let us know.

@qma1212

Sorry to hear the issue has persisted. Can you try the following steps here and let us know if the issue persists still after doing so?

@qma1212

Sorry to hear the issue has persisted. Can you try the following steps here and let us know if the issue persists still after doing so?

@qma1212

Sorry to hear the issue has persisted. Can you try the following steps here and let us know if the issue persists still after doing so?

Thank you for sharing this additional information, @qma1212. Just to confirm, you've mentioned that your PS4 system is running a modified version of FreeBSD - can you clarify whether this means that your console is running a custom version of its firmware that is not officially supported by Sony?

If so, I'm afraid that we would be unable to offer much further troubleshooting as your console is not running the firmware our games have been developed to support. We cannot guarantee that our games will work on any custom firmware installations or modified consoles.

Once I have confirmation regarding the above, I'll try to provide additional troubleshooting recommendations to the best of my ability, though as stated, I cannot guarantee that they will be successful in allowing the game to run on your system if it has been modified. Thanks!

Hey there,

Thank you for your update,

Can I just confirm that you are not running an alternative firmware to that standard for the device?

Many thanks

Hello qma1212 thank you for confirming you are using the default firmware for your PS4 Pro console and sorry for the late reply.

The crashes you mention are quite pecuilar with the 3 post sounding beeps and as you have already tried our troubleshooting guide without success, I believe sending us a video would also help us to find a solution for you, as I do not believe this particular issue has been raised to us before for this particular console.

Please send us a video of what happens through our Ubisoft Support website, or alternatively, our social media links and we will assist you further from there, one on one with further technical help. You can make a support case with over these links >

Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Email/Live Chat Support - https://www.ubisoft.com/en-gb/help/contact

Please mention all of the troubleshooting steps you have tried so far, as well as your firmware version and game update version, when you contact us, thank you.