[2022] Dropping out of Hardcore mode?

@z3r0ph8 Welcome to Discussions! I appreciate you reaching out about this.

This doesn't sound like intended behavior, so I'd like to look into this further. Do you happen to have any screenshots or video of the issue? Does your character have any hardcore commendations despite having been converted to normal?

Hey there, as mentioned by my colleague, it would be appreciated if anyone who believes they have encountered this issue could share a short video or some screenshots demonstrating a before and after. As we do not believe that your agents should be able to switch out from the hardcore mode.

The clip could be directly uploaded to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. A video demonstrating this occurring will greatly assist our teams.

If anyone has any further questions or experiences any other issues, please do not hesitate to reach back out.

Hi @gabriel-knight! Thanks so much for getting that video for us, and for clarifying this issue further. We will definitely want to get this reported to the team, but could you please let me know which platform you are playing on? Thank you!

@gabriel-knight Gotcha, thank you! It looks like the video was removed, are you able to post that again so we can get the link shared with the dev team?

@gabriel-knight My apologies that it was not viewed. Please reupload the video and I will share it with our teams to review!

My apologies for my delayed response @gabriel-knight and thank you for getting that video to us again!

I'd like to get a couple more things added to the report for our teams:

• Are you not able to call anyone at all for help now or was it just the one person?
• Are you able to call for help while not in hardcore mode or does no one receive the call there either?
• Was the friend in the video also playing in hardcore mode?

Thank you!