[2021] [Ubisoft Connect]Overall Clan XP / Stats Not Updating

Warm welcome to the forums, tony_buzzz! I'm very sorry for not getting to your thread until now. Have you continued to notice that your Clan XP hasn't updated over the past few days?

Thank you both for your replies. If possible, please let me know the following information:
- What is the Clan's name?
- When did you first notice that you were no longer receiving Clan XP?

campo123: Many thanks for the reply!

campo123 / tony_buzzz: The investigating teams had a difficult time with reproducing this error within the testing environment. If possible, please let me know the following details, so I can share these with the teams:

- Is the problem also occurring when viewing the Clan XP from "Distinctions of the Week" leaderboard from inside the game or is the problem only occurring when viewing the Clan XP via the bot set up on Discord?

- If the issue is also occurring when viewing the Clan XP from inside the game, please provide a video showing the issue.

tony_buzzz / campo123: Ah, I see. Thanks for clarifying that the issue is occurring within Ubisoft Connect and not in the game itself. Would either of you be able to provide screenshots showing the differences you're seeing in-game and with the Ubisoft Connect overlay please?

@ tony_buzzz - in the text box to type your message, there's an option to "insert image" into the thread.

You can also upload the image to a hosting site directly and provide a direct link.

Thank you for sharing these images with us, tony_buzzz! I have shared the screenshots with our team to further review. Once we have further updates or if they need any more information to investigate this, we will keep you posted. In the meantime, thank you again for your help!

Originally Posted by tony_buzzz
Hi Ubi

Any update on this issue please.
Regards
Tony

Hey! No updates as of yet. We will update this thread when more information is available.