[2021] Game crashing since TU 1.3.0 update

@moonrakerone I'm pleased to hear that you resolved the crashing issue by deleting the cache folders, thanks for updating your post.

@moonrakerone I'm pleased to hear that you resolved the crashing issue by deleting the cache folders, thanks for updating your post.

@moonrakerone I'm pleased to hear that you resolved the crashing issue by deleting the cache folders, thanks for updating your post.

@heliax007 @primaris82 @leosastre23 @EthanFANG @vikingrik I'm sorry to hear that you are experiencing crashes since the latest update. I have merged your posts into one thread.

Another player who reported this issue explained that they resolved the issue by deleting two cache folders in the 'Documents/Assassin's Creed Valhalla' folder, but they did not delete the .ini file. Can you try this and confirm if that resolves the issue for you.

If it doesn't then please try the troubleshooting steps in the support article here.

If the issue still persists after that, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.

@vikingrik I would recommend submitting a support ticket rather than contacting support via live chat as they will need time to go through your system files then reply to you with further troubleshooting.

@heliax007 @primaris82 @leosastre23 @EthanFANG @vikingrik I'm sorry to hear that you are experiencing crashes since the latest update. I have merged your posts into one thread.

Another player who reported this issue explained that they resolved the issue by deleting two cache folders in the 'Documents/Assassin's Creed Valhalla' folder, but they did not delete the .ini file. Can you try this and confirm if that resolves the issue for you.

If it doesn't then please try the troubleshooting steps in the support article here.

If the issue still persists after that, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.

@vikingrik I would recommend submitting a support ticket rather than contacting support via live chat as they will need time to go through your system files then reply to you with further troubleshooting.

@heliax007 @primaris82 @leosastre23 @EthanFANG @vikingrik I'm sorry to hear that you are experiencing crashes since the latest update. I have merged your posts into one thread.

Another player who reported this issue explained that they resolved the issue by deleting two cache folders in the 'Documents/Assassin's Creed Valhalla' folder, but they did not delete the .ini file. Can you try this and confirm if that resolves the issue for you.

If it doesn't then please try the troubleshooting steps in the support article here.

If the issue still persists after that, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.

@vikingrik I would recommend submitting a support ticket rather than contacting support via live chat as they will need time to go through your system files then reply to you with further troubleshooting.

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describing how to go about that.

Let me know if I can clarify this step at all!

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describing how to go about that.

Let me know if I can clarify this step at all!

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describing how to go about that.

Let me know if I can clarify this step at all!

@ubi-thrupney

Already did, support ticket #15130026

Cheers.

Brilliant. We will respond to you there.

Thank you.

@ubi-thrupney

Already did, support ticket #15130026

Cheers.

Brilliant. We will respond to you there.

Thank you.

@ubi-thrupney

Already did, support ticket #15130026

Cheers.

Brilliant. We will respond to you there.

Thank you.

@gamingincftw

Hey there.

If you're having difficulty opening a support case over live chat our social support team on Facebook and Twitter can help, they will be able to create a support case for you.

@gamingincftw

Hey there.

If you're having difficulty opening a support case over live chat our social support team on Facebook and Twitter can help, they will be able to create a support case for you.

@gamingincftw

Hey there.

If you're having difficulty opening a support case over live chat our social support team on Facebook and Twitter can help, they will be able to create a support case for you.

Hello @kolliasl21,

Sorry to hear that your game is crashing. Can you please contact our team with your diagnostic files as @Ubi-Keo previously suggested, so we can investigate it further for you?

Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.